MassDEP Creates Two New Offices for Municipal Partnerships and Permit and Regulatory Ombudsman

MassDEP is excited to announce the Office of Permit and Regulatory Ombudsman and Special Projects, directed by Kate Kerigan. The Office of the Ombudsman will serve as a single point-of-contact for large and complex projects, including those requiring permits, approval or review by more than one bureau or regional office within MassDEP.

Get Started

If Your Project Requires:Then Contact:
Permits in one regionThe MassDEP Regional Office for the town/city where the project is located
Permit coordination across multiple DEP regions or regulatory review agenciesPermit and Regulatory Ombudsman
Help Line: 617-292-5915
Expedited review for projects that meet criteria for Fast Track Permitting?Fast Track Contacts/Regional Directors
For general permitting information or questions, call 617-292-5915 or

Application Forms & Transmittal Numbers

Fees & Billing Questions

FAQs & Information for Businesses

  • Frequently Asked Questions on MassDEP Permitting

    MassDEP strongly encourages you to read this information before applying for a permit, license, plan approval or registration from the agency. This information applies to MassDEP permitting activities described in the Timely Action Schedule and Fee Provisions (310 CMR 4.00), and in your permit application instructions.

  • MassDEP Q&A on the Permit Extension Act of 2010/2012  pdf format of MassDEP Q&A on the Permit Extension Act of 2010/2012
docx format of                             MassDEP Q&A on the Permit Extension Act of 2010/2012

    Guidance on the MassDEP approvals and permits that are subject to the Permit Extension Act.

  • Guidance on Requests to Maintain Trade Secret Information Confidential

    This document contains guidance for individuals or companies filing information with the Department of Environmental Protection, other than reports filed under the Toxics Use Reduction Act, that they wish to be kept confidential and exempt from public disclosure as trade secrets. Directions for TURA filings are provided in the "Questions" section of this guidance.

  • Index of Selected Environmental Regulations for Manufacturing Facilities: A Guide for Massachusetts Businesses by Massachusetts Businesses  pdf format of Index of Selected Environmental Regulations
file size 1MB doc format of                             Index of Selected Environmental Regulations
  • Disclaimer

    This index was originally compiled in 2001 by the Central Massachusetts Business Environmental Network (CMBEN) and the Office of Technical Assistance, with assistance from MassDEP. It was updated by MassDEP in February 2008 and identifies the key environmental regulatory thresholds that businesses need to be concerned about - across all of DEP's programs. The Index is intended for informational purposes only and is not a substitute for reading and complying with the full text of state and federal regulations. Please contact the respective local, state, and federal agencies for further information..

Permitting Efficiencies and Streamlining