Important Software Compatibility Notices

November 7, 2013
Safari 7 and Adobe Reader 10.1.4 work on Mac OS X 10.9 Mavericks. Adobe Reader 11.x plugin does not work.

December 4, 2012:
The Adobe Reader 11.0 plugin does not work on Mac OS X 10.8. Please use Adobe Reader 10.1.4.

August 8, 2012:
Safari 6 and the Adobe Reader plugin 10.1.3 on Mac OS X 10.8 Mountain Lion works with eDEP.

July 31, 2012:
Safari 6 and the Adobe Reader plugin 10.1.3 on Mac OS X 10.7 Lion works with eDEP.

June 12, 2012:
The most recent update to the Adobe Reader plugin 10.1.3 - available for Intel Macs only - now works with Safari and eDEP forms.

System Requirements

  • Intel processor
  • Mac OS X v10.5.8 - 10.9
  • Apple Safari 4 for Mac OS X v10.5.8 - v10.6.4; Safari 6.x for Mac OS X v10.6.4 - 10.8.5; Safari 7.x for Mac OS X v10.9

Issues

The most common issues are:

  • PDFs not displaying in Safari - you will get a message that says "Please be patient while this form is loading" - but the form never does. This is due to Safari not recognizing the Adobe Reader Plugin.
  • Server Error - you will get a message that says "Server Error in '/' Application." This is due to incompatibilities with the latest Adobe Reader 11.0 Plugin.
  • Forms not validating - you are able to complete the form, but when you hit the validate button, the form seems to try to load to the validate screen, but does not. You may notice the address bar at the top of the browsers window performing a loop back and forth. This is due to a later version of the Adobe Reader plugin being used. The following instructions will help resolve these issues.

Instructions - Intel Macs

  1. Download Adobe Reader plugin 10.1.4.
  2. Install the Adobe Reader & Plugin
  3. If Safari is running, quit Safari and relaunch
  4. Login to eDEP .

Instructions - PPC Macs

PLEASE NOTE: These are older instructions that had worked on PPC models. We have not been able to test this recently. If you have any questions, let us know.

Step 1. Download & install Adobe Reader 8.1.3.

Step 2. Configure Adobe Reader to run In Safari:

  • Under "Adobe Reader" in menu bar choose "preferences"
  • Click "internet" in left column
  • Check the box on the top right next to "Display PDF in browser using" and select "Adobe Reader (8.1.3)"
  • Click "OK" and quit Adobe Reader.

 

Adobe Reader Preferences Mac screenshot


Step 3. For Snow Leopard* (Mac OS X 10.6.x) set Safari to run in 32-bit mode:
 

  • In a finder window, navigate to your applications folder, or in the finder menu bar click "Go" > "Applications"
  • Right click the Safari icon, or click on it once and hit Command + I - this will open a Get Info window
  • Click "32 bit mode" check box
  • Quit and restart Safari.

 

*If you are not sure which processor or version of Mac OS X you have, click on the Apple menu and choose "About This Mac".

 

About this Mac screenshot