- Why is public notification (PN) required?
- Do the PN requirements (effective November 9, 2001) supersede the educational requirements under the Lead & Copper Rule (LCR)?
- What kind of violations require a public notice?
- If a water system is purchasing water from another water system that incurred a violation, does the purchasing system have to notify the public if testing in that system reveals no violation?
- Who must a PWS inform when a violation occurs?
- What does a PWS do if they serve a large population of non-English-speaking people?
- What number should I call to report a Tier 1 violation that requires a 24-hour notification?
- Whom should I contact at the regional MassDEP office?
- Where are the public notification documents on the Internet?
- Where can I get a summary of the changes to the federal public notification requirements?
- For additional information
- When do Public Water Systems (PWS) have to submit a certification form with the public notification (PN)?
- What does the phrase "you will meet future requirements for notifying new billing units and new customers of the violation" written in the instructions of the certification form entail?
Contaminants - Technical
- If the unregulated contaminant monitoring information is included in the Consumer Confidence Report (CCR), does it also have to be included in an annual Tier 3 notice?
- If there is a detect for unregulated contaminants, is it a Tier 2 violation?
- Are there Public Notification (PN) requirements for the Unregulated Contaminant Monitoring Rule (UCMR)?
- What language must be used if there are threats to public health?
Public Notice Specs
- What information needs to be in a public notice (PN)?
- What method can a PWS use to deliver a public notice?
- Is there a minimum type size requirement for PN's in newspapers?
- Does a PWS have to purchase an advertisement in the local newspaper? Since we have no control over the writing of an article, we can never be sure that an article will contain all of the required language?
- Do press releases satisfy the publication requirement for PNs?
- What about posted notices?
- Do public service announcements (PSAs) count as a method of notifying the public?
- Are community access channels on cable T.V. considered a reasonable way to notify the public?
- Do Tier 1 notices have to be repeated and/or contain additional information? What is the timeline?
- How will the testing laboratories handle the new 24-hour MassDEP requirements under Tier 1?
- Is the PWS at fault for delays in meeting the PN requirements if a lab doesn't provide results in a timely manner? Will the PWS be subject to a NON?
- When coliform bacteria are detected, does the clock start after the first or second sampling?
- Will MassDEP provide templates for other violations that were not listed among the current templates?
- When would you use the resolved coliform Tier 2 template since additional testing is required after initial coliform violation?
- Is there a PN template for Resolved Total Coliform for non-community PWS?
- There is a Tier 2 template for lead, how about copper?
- List of Templates, Requirements, and Certification Form
Public Water Systems (PWS) must notify the people they serve when their water exceeds federal or state water quality standards. Notices are required within 24 hours if there is an acute threat to public health. All notices must indicate any potential health effects and what consumers can do to protect themselves. Additionally, all notices must have contact information so that a consumer may contact the PWS directly if they are concerned.
Do the PN requirements (effective November 9, 2001) supersede the educational requirements under the Lead & Copper Rule (LCR)?
No, the public education requirements for the LCR are triggered by monitoring results over the lead action level that is not a violation. PN would be required when a PWS violates the LCR, e.g., by failing to monitor or develop treatment.
In general, public notices are required for:
- Violations of maximum contaminant levels (MCLs), maximum residual disinfectant levels (MRDLs)
- Violations of treatment techniques
- Violations of monitoring and testing procedures
- Failure to comply with the schedule of a variance or exemption
- Availability of unregulated contaminant monitoring data.
For a complete list, refer to Table 6 in 310 CMR 22.16.
If a water system is purchasing water from another water system that incurred a violation, does the purchasing system have to notify the public if testing in that system reveals no violation?
No. But, if the violation is for a contaminant that the purchaser does not test, then the purchaser also has to do a public notice.
PWS with a violation that requires a PN must inform those served by the system. This does not mean that you have to notify every individual in the area served; but you must identify different types of consumers and make an effort to reach each type.
In communities with 10% or greater non-English-speaking residents, or greater than 1000 people (whichever is less) of non-English-speaking residents, part of the notice must be translated into the language of that population. For translated phrases, refer to EPA's Public Notification Handbook, Appendix C. You may also contact your regional office.
PWS should call their regional MassDEP office during work hours. During holidays and after normal work hours, contact MassDEP's emergency number that is staffed 24/7: 888-304-1133.
You may also call the MassDEP regional office and ask for one of the PN staff:
Public notification regulations are found in the Drinking Water Regulations, 310 CMR 22.16. Other references are available from:
US EPA Public Notification page
Check EPA's Drinking Water Public Notification Fact Sheet.
See "Public Notification" on the Drinking Water Systems Operations page.
When do Public Water Systems (PWS) have to submit a certification form with the public notification (PN)?
The Massachusetts Drinking Water Regulations, 310 CMR 22.15(3)(b), require the submittal of the certification form and a copy of the notice within ten days of completing the public notification requirements, not the violation. Send signed certification form and copy of PN to your regional MassDEP/PN contact and the local board of health.
What does the phrase "you will meet future requirements for notifying new billing units and new customers of the violation" written in the instructions of the certification form entail?
Community PWS are required to provide copies of the most recent PN for any continuing violation, the existence of a variance or exemption or other ongoing situations requiring PN to all new billing units or new customers prior to or at the time service begins. Non-Community PWS must continuously post these PN documents.
Contaminants - Technical
If the unregulated contaminant monitoring information is included in the Consumer Confidence Report (CCR), does it also have to be included in an annual Tier 3 notice?
No, provided MassDEP has granted approval.
No, MassDEP is seeking input from EPA on how to review detections of unregulated contaminants. In general, since these contaminants do not have MCLs or MRDLs, they would not trigger a Tier 2 requirement.
Are there Public Notification (PN) requirements for the Unregulated Contaminant Monitoring Rule (UCMR)?
Yes, community and non-transient non-community Public Water Systems (PWS) that are required to monitor for unregulated contaminants must notify persons they serve of the availability of the results with a Tier 3 notice no later than 12 months after the monitoring results are known. Additionally, a failure to monitor for unregulated contaminants would be a violation of the UCMR and would trigger a Tier 3 notice. PWS can use their CCR to meet this requirement with MassDEP approval.
Refer to Table 7 of 310 CMR 22.16, Descriptive Language for Contaminants .
Public Notice Specs
Each public notice (Tier 1, 2 & 3) must identify the Public Water System (PWS) and include 10 items: a description of the violation, when it occurred, potential health effects, population at risk, use of alternative water supplies, actions consumer can take, PWS actions and expected resolution, contact information, and distribution language. Refer to MassDEP regulations 310 CMR 22.16(5)-Public Notice Content for specific notice requirements. Additional information can be found in EPA's Public Notification Handbook (pages 22, 45 or 70).
Tier 1 - Community and Non-Community PWS: broadcast media (radio, television), posting in a conspicuous location, or hand delivery and another method as needed to reach people served
Tier 2 - Community PWS: mail or hand delivery and another method as needed; Non-community PWS: posting, hand delivery, or mail and another method as needed
Tier 3 - Community PWS: mail or hand delivery and another method as needed; Non-Community PWS: posting, hand delivery or mail and another method to reach people served
Additional delivery methods may include-email, newspaper, web postings, multiple copy delivery to hospitals, clinics, businesses or apartment buildings.
Newspapers have standard size fonts for publications, legal and classified advertisements. Clearly, public notices should be readable and font size should not be less than 10 for paid advertisements.
Does a PWS have to purchase an advertisement in the local newspaper? Since we have no control over the writing of an article, we can never be sure that an article will contain all of the required language?
No! A notice in a newspaper can be a paid ad or an article such as a press release. MassDEP encourages large systems to do notices in newspapers. Legal notices are discouraged because they are rarely read.
Yes, and press releases/articles are more effective! State at the top of your press release, Press Release for Public Safety. Note who might be available from your emergency management department to read the notice on the air or agree to an interview. Clip the newspaper article once it is published and file for your records.
If a newspaper will not publish a story or press release, buy an advertisement as close to the front of the paper as possible and make the full notice large enough for people to see it. Legal notices are not recommended because they rarely meet the formatting requirements for public notices and are not widely read.
Posted notices should be durable and visible for a minimum of 7 days regardless of whether or not the situation is resolved so visibility and readability are key! Use the templates found below.
A PSA is not a paid ad and one cannot guarantee that it will be read. PSAs can be used as a supplementary method; however, they do not cover the PN requirement for media broadcasting.
Cable stations are a good way to inform those who watch cable television; however, PWS should use this method in conjunction with other methods.
MassDEP will discuss and determine additional information, repeat notices and timeline for these actions during the required Tier 1 consultation.
PWS should educate their laboratories about the new requirements. However, the requirement is for PWS to issue PN no later than 24 hours after learning of a violation. Certified laboratories are required under 310 CMR 42.13(4) to notify their clients of the results of all samples that exceed any established MCLs or reportable concentrations within 24 hours of obtaining valid data. Due to the range of acceptable holding times (the time between collection and analysis) and the time necessary to validate results, the total timeline between sample collection and the public notification (PN) may exceed 24 hours. When a threat to public health is suspected, PWS should request rush analytical services. MassDEP will take this matter under advisement and notify PWS and certified labs on any further clarifications.
Is the PWS at fault for delays in meeting the PN requirements if a lab doesn't provide results in a timely manner? Will the PWS be subject to a NON?
For all tiers the timeline for the notice begins at the point the PWS learns of a violation. Late reporting from a laboratory will delay PN, but generally as long as a PWS can prove that they took timely action upon learning of the violation there should be no enforcement on the PN requirement. However, since notifying the public is critical for Tier 1 emergencies, it remains the PWS's responsibility to ensure that the laboratory will produce results as quickly as possible. If there are any laboratory problems, inform your regional MassDEP PN contact.
For the Total Coliform Rule, if a supplier takes a routine sample and it is confirmed positive for E. coli or fecal coliform, the PWS must notify MassDEP by the end of the same day that it is notified by the laboratory. The PWS must also collect a set of repeat samples within 24 hours of being notified by the laboratory. If a repeat sample is coliform positive, this is an acute Tier 1 violation. The clock starts when the water supplier learns of the repeat sample being positive since this is the time of the violation.
Will MassDEP provide templates for other violations that were not listed among the current templates?
In some cases other templates may be developed according to need and placed on our Web site.
When would you use the resolved coliform Tier 2 template since additional testing is required after initial coliform violation?
The monthly Maximum Contaminant Level (MCL) violation requires a Tier 2 notice within 30 days of learning of the violation. A resolved coliform notice may be used:
- After adequate sampling data confirms the absence of coliform bacteria
- Following the issuance of a Tier 2 public notice for an unresolved total coliform violation
- In lieu of issuing a Tier 2 unresolved total coliform notice if the situation was resolved within the 30 day timeframe. It is possible that the routine samples from the following month could be completed prior to the notice being due. If they are clean, the resolved template could be used.
Not at this time.
Not at this time.
Public Notification Requirements and Templates
DW Violations Requiring Public Notice
Excerpt from 310 CMR 22.16, the Massachusetts Drinking Water Regulations, giving public notification requirements and regulatory authority. October 2005. The additional files are templates provided for use in notification of types of violations listed in Table 6.
Public Notice Tier 1 Template: Nitrate
Language to use in notifying consumers of an excess level of nitrate in drinking water. November 2010.
Public Notice Tier 1 Template: Nitrate - Spanish translation
Spanish translation of language to use in notifying consumers of an excess level of nitrate in drinking water. November 2010.
Public Notice Tier 1 Template: Nitrate Failure to Take Confirmation Sample
Language to use in notifying consumers that a water supply may have high levels of nitrate, a health concern for infants under 6 months of age, but that a confirmation sample has not been obtained. November 2010.
Public Notice Tier 1 Template: Coliform Rule
Language to use when notifying consumers of an excess level of coliform bacteria in the water supply. November 2010.
Public Notice Tier 1 Template: Coliform Rule - Spanish Translation
Spanish translation of language to use when notifying consumers of an excess level of coliform bacteria in the water supply. November 2010.
Public Notice Tier 1 Template: Waterborne Disease Outbreak
Language to use in notifying consumers of a waterborne-disease outbreak requiring a boil-water order. November 2010.
Public Notice Tier 1 Template: Turbidity
Language to use in notifying consumers of high turbidity levels resulting in a boil-water order. November 2010.
Public Notice Tier 1 Template: Chlorine Dioxide
Language to use in notifying consumers of an excess level of chlorine dioxide disinfectant in drinking water. November 2010.
Public Notice Tier 1 Template: GWR Boil Order
Language to use in notifying customers of a system using a groundwater source of a bacterial contamination requiring a boil-water order. November 2010.
Public Notice Tier 1 Template: GWR 4-log
Language to use in notifying consumers that the public water system has not completed the required certification process following a bacterial contamination incident. November 2010.
Public Notice Tier 1 Template: GWR Source Removed
Language to use when a groundwater source is shut down due to a contamination incident. November 2010.
Public Notice Tier 1 Template: GWR Boil Order-NC
Language to use when notifying consumers of non-community public water systems of a contamination incident advising the use of boiled or bottled water. November 2010.
Public Notice Tier 1 Template: Problem Corrected
Language to use in notifying consumers that a problem with the drinking-water supply has been corrected. November 2010.
Public Notification Template for Tier 2 Violations of Drinking Water Regulations
Language to use in notifying consumers of waterborne-disease outbreaks or violations of: certain MCLs; Surface Water Treatment Rule provisions; and lead-and-copper treatment technique requirements.
Public Notification Template for Tier 3 Violations of Drinking Water Regulations
Public-notification templates for violations of monitoring requirements.
Public Notification Templates for Non-Community Public Water Systems
Language for non-community systems to use in notifying consumers of a contaminant exceedance or monitoring violation. These templates are designed for systems whose consumers will not be able to boil or otherwise treat their water.
Public Notification Certification Form for Tier 1-3 violations
Public water systems are required to certify to MassDEP and the local Board of Health that they have notified their consumers of a violation. October 2010.
Descriptive Language for Contaminants
Excerpt from the Drinking Water Regulations (310 CMR 22.00) containing standard language for describing the health effects of regulated contaminants.