About the Performance Management Program

The Baker-Polito administration is committed to improving the experience citizens have with state government in a measurable way.  Each agency is tasked with identifying its critical citizen-facing services and publicly reporting its ability to deliver a better experience for the customer.  By focusing on speed, simplicity and efficiency, agencies can improve service delivery and customer satisfaction with state government services.  

In accordance with Chapter 6A of the General Laws (as amended by Section 8 of Chapter 46 of the Acts of 2015), the agencies of [SECRETARIAT] have identified the following metrics and targets.  At the direction of Governor Baker, each agency has identified 1-3 customer-focused metrics and a target improvement of those metrics. 

Performance Metrics

By March 1, 2018, the agencies will report on their progress toward achieving the FY18 targets.

Executive Office of Energy and Environmental Affairs - Secretary Matthew Beaton

Department of Environmental Protection (DEP)% of permit applications decided on time95%
Massachusetts Department of Agricultural Resources (MDAR)% of farmers' markets that accept Farmers' Market Nutrition Program benefits.  This program facilitates access to healthy foods throughout Massachusetts communities. 92% of all registered and eligible farmers' markets.  
Department of Fish & Game (DFG)Percentage of licensed hunters using mobile devices to report harvest of game.5% year over year increase
Department of Conservation and Recreation (DCR)Campground participation5% increase
Department of Energy Resources (DOER)# of municipalities provided with assistance to lower their cost of energy and emissions, provide clean energy infrastructure, and technical assistance to achieve their clean energy goals.75 municipalities assisted
Department of Public Utilities (DPU)Reduction in the total number of “violations” by towing companies15%
Energy and Environmental Affairs (EEA)Urban Trees Planted7500 additional planted trees

Section 8 of Chapter 46 of the Acts of 2015

SECTION 8. Chapter 6A of the General Laws is hereby amended by striking out section 4A, as appearing in the 2014 Official Edition, and inserting in place thereof the following section: - Section 4A. In coordination with the office of the governor, each secretary shall, at the executive office and agency level: (i) develop measurable, outcome-based performance goals and a focused set of performance metrics to track progress and execution; (ii) measure performance on an ongoing basis against the goals and metrics; and (iii) establish strategies to improve government performance informed by the goals and metrics.  Each secretary shall, in coordination with the office of the governor, make the performance goals and the secretary’s progress in reaching those goals available annually online not later than March 1.