• Consumer Assistance

    The Consumer Division of the Department of Public Utilities assists consumers with their utility providers through dispute resolution, evaluation of utility regulatory compliance and customer service, and education.
  • Your Rights

    As a consumer, you have a number of rights that will help you to make informed decisions and protect you against unfair conduct.
  • Who to Call

    There are a number of agencies available to answer your questions, provide you with information, and address any problems that you may have.
  • Useful Definitions

    Explanations of some of the electric industry's more frequently-used terms.