• Consumer Assistance

    The Consumer Division of the Department of Public Utilities assists consumers with their utility providers through dispute resolution, evaluation of utility regulatory compliance and customer service, and education.
  • Your Rights

    As a consumer, you have a number of rights that will help you to make informed decisions and protect you against unfair conduct.
  • Who to Call

    There are a number of agencies available to answer your questions, provide you with information, and address any problems that you may have.
  • Useful Definitions

    Explanations of some of the electric industry's more frequently-used terms.

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.