First, try to contact your utility company . On this page, you can find your electric or gas company (and the company phone number).

If contacting your utility does not resolve the problem, then let us know in one of the following ways:

Department of Public Utilities
Consumer Division
One South Station
Suite 2
Boston, MA 02110
(617) 305-3742 (FAX)

  • Call us at: ( 617) 737-2836 or 1-877-886-5066 (toll free)

We can only accept complaints by Massachusetts residents.


This information is provided by the Department of Public Utilities