There are a number of government agencies available to answer your questions, provide you with information, and address any problems that you may have. They are as follows:
Questions About Restructuring:
Call the your electric distribution company or the Department of Public Utilities, Consumer Division 1-877-886-5066.
To Report The Unauthorized Switching Of Suppliers:
Call the Department of Public Utilities, Consumer Division 1-877-886-5066.
Questions About Cape Light Compact:
Call the Cape Light Compact at 1-800-381-9192.
To Report Fraud Or Unfair Practices:
Call the Office of the Attorney General at 617-727-2200.
The following is a list of distribution companies currently serving the state. As before, power outages and other maintenance problems are to be reported to the distribution company servicing your area. Customers of the state's non-profit municipal utilities should continue to contact their utility in the event of an outage.
|Massachusetts Electric d/b/a National Grid||1-800-322-3223|
|Nantucket Electric d/b/a National Grid||1-800-322-3223|
|NStar d/b/a Eversource Energy||1-800-592-2000|
|Western Massachusetts Electric d/b/a Eversource Energy||1-877-659-6326|
Municipal Electric Companies
The following links to the Massachusetts Municipal Wholesale Electric Company, which provides information on restructuring and municipal utilities:
- Massachusetts Wholesale Electric Company - Provides more information about the state's non-profit, community-owned municipal electric utilities and why they are exempt from most provisions of the Commonwealth's electric industry restructuring law.
Disclaimer: This web site was created by the Massachusetts Division of Energy Resources, in consultation with the state's Office of the Attorney General and Department of Telecommunications and Energy. It is intended for educational purposes only. The Commonwealth of Massachusetts does not hereby recommend, promote, or endorse any power source, retail supplier of electricity or distribution company. Every effort has been made to ensure the accuracy of this information; however, this information may be subject to change or correction. Links to any sites other than those that are state-sponsored are in no way being endorsed, promoted or advocated. Furthermore, the information included in these sites has not been reviewed for accuracy.
This information is provided by the Department of Public Utilities.