The following programs and services are offered through the Executive Office of Elder Affairs:

  • Area Agencies on Aging (AAAs) - Triple A's, as they are commonly referred to, are federally designated community non-profit agencies that receive Older Americans' Act funds to provide health and social services.
  • Assisted Living Residences in Massachusetts are certified by Elder Affairs, which offers Assisted Living Ombudsman Program to provide advocacy, information and complaint resolution to consumers.
  • Community Care Ombudsman Program (CCO) assists people age 60 and over who receive home care, day care services and other community services. The CCO responds to inquiries from elders and their families; educates consumers about their rights and responsibilities; counsels consumers about concerns with their services; refers consumers to appropriate resources for help and investigates and resolves complaints through mediation.
  • Community Choices provides MassHealth eligible elders at imminent risk of nursing home placement with increased home care services such as personal care, home health assistance, and transportation services.
  • Councils on Aging are municipally run state-supported agencies that oversee senior centers and the delivery of local programs and services to 440,000 elders and families each year.
  • Family Caregiver Support Program, which is federally-funded and administered by Elder Affairs, offers information, advice and access to local resources, support groups, respite care, and training services to 75,000 elders and their family caregivers.
  • Home Care Program enables thousands of elders per month to age with independence and dignity in their own homes through the delivery and coordination of a variety of services. The network consists of 27 non-profit regional agencies called Aging Service Access Points (ASAPs).

  • Information & Resources administers Elder Affairs' family-friendly 1-800-AGE-INFO (1-800-243-4636) telephone line and companion website . These resources provide Massachusetts elders and their families with a one-stop connection to state and local programs and services, even on nights and weekends.
  • Law Library provides: Elder Affairs state enabling statutes, federal statutes governing Elder Affairs administered programs, and any regulations promulgated by Elder Affairs for its programs.
  • Long Term Care Ombudsman assists Massachusetts residents of licensed nursing facilities and rest homes pdf format of Selecting a Nursing or Rest Home
by providing information and referral, complaint resolution and advocacy.
  • Statewide Nutrition Program delivers hearty, well-balanced meals to elders at their own homes and at community centers. The program enables over 75,000 Massachusetts elders each year to remain more independent and in their own homes for longer.
  • Prescription Advantage is the nation's first state-sponsored prescription drug insurance plan for elders and younger people with disabilities. Prescription Advantage is available to all Massachusetts residents age 65 and older, as well as younger individuals with disabilities who meet income and employment guidelines. Beginning January 1, 2006, Prescription Advantage benefits will change for members with Medicare. For more information on how Prescription Advantage will work with Medicare prescription drug plans, see:
  • Pharmacy Outreach Program, operated by the Massachusetts College of Pharmacy and Health Sciences, under contract with the Massachusetts Executive Office of Elder Affairs, as a public service to the people of the Commonwealth. Any Massachusetts resident may utilize the MassMedLine toll-free telephone number, 1-866-633-1617, and website, to inquire about prescription drug medication support programs that are available at low cost or free of charge. Clients are welcome to ask any questions regarding their medications and general health. The purpose of the Pharmacy Outreach Program is to work closely with local and statewide healthcare resources, your physicians and you to help relieve the burden of your medication expenses.
  • Elder Report is a quarterly periodical updating the seniors and the elder care network on Elder Affairs programs, services and events. Elder Affairs press releases and advisories are available to the public.
  • The Protective Services Program investigates and remedies the effects of elder abuse. The program consists of four inter-related programs: Elder Protective Services, Guardianship, Elder Abuse Hotline, and the Money Management program.
  • SHINE (Serving the Health Insurance Needs of Everyone) is a statewide network of 500 trained volunteers and counselors administered by Elder Affairs. The volunteers and counselors provide free unbiased health insurance information and counseling to Medicare beneficiaries.
  • Supportive Housing delivers many of the benefits of Assisted Living to participating elderly public housing developments by offering 24-hour on-site staffing, a daily meals program, medication reminders to all residents, and housekeeping, transportation, shopping and laundry services to all those who qualify. Elder Affairs and the Department of Housing and Community Development operate Supportive Housing jointly.