Reviewing the facility's Department of Public Health (DPH) certification survey results provides information about a facility's ability to meet the DPH regulations. A survey is conducted every nine to fifteen months in Massachusetts. The most recent survey results must be available at each facility. You may also contact the DPH for survey results at 1-617-753-8000 or look at the DPH website.
The survey results should be reviewed before visiting a facility. You should have any questions about the survey or the facility's plan to correct any deficiencies answered by the administrator or other management staff during your visit. If there are chronic ongoing problems or you are not satisfied with the answers, you may wish to expand your search for an appropriate placement.