Your Secret PIN

  • PIN stands for Personal Identification Number.
  • Your secret PIN is your electronic signature. It is the key that unlocks your benefit accounts.
  • To use your EBT card, you must enter your 4 number secret PIN into the machine.
  • Keep your PIN a secret.
  • Never write your secret PIN on your card.
  • Never let anyone see you enter your secret PIN at a machine, even a store clerk.
  • Never give anyone your card or secret PIN. If a person has your card and knows your secret PIN, they can use ALL of your benefits.
  • If someone else uses your secret PIN and card, YOUR BENEFITS WILL NOT BE REPLACED.
  • Go to your local DTA office for a new PIN number

At the ATM

  • Have your EBT card ready when you go to an ATM.
  • Choose a well lit ATM in a place where you feel safe.
  • Never let anyone see you enter your secret PIN.
  • Put your cash, card and receipt away quickly.
  • Keep your receipts to check your balances.

How to Take Care of Your EBT Card

  • Keep your card in a safe place when you are not using it.
  • Never write your secret PIN on your card or card sleeve.
  • Do not damage or bend your card.
  • Do not write on or scratch the black stripe on the back of your card.
  • Do not put your card near magnets, TVs, stereos, VCRs, or even the magnetic clasp on a purse.

Lost or Stolen EBT Cards

  • Call 1-800-997-2555 right away if your card is lost or stolen
  • Go to your local DTA office for a replacement card
  • Go to your local DTA office for a new PIN number
  • If you move, contact your DTA worker immediately


This information is provided by the Department of Transitional Assistance.