Welcome to EBT! Your SNAP benefits and/or cash assistance benefits are kept in special accounts for you until you want to use them. The following information tells you how.

Electronic Benefit Transfer Brochure

For a Food or Cash Purchase at a Store

  1. Before you shop, check your last receipt to find out how much money is in your account, or call 1-800-997-2555 for your balance.
  2. Look for the Quest® mark on the door or the window of the store.
  3. At check-out, your EBT card is swiped.
  4. Enter your secret PIN on the number pad, then press Enter.
  5. Tell the clerk how much money to enter or enter the purchase amount yourself. Remember, you can only buy eligible food items with your food benefits.
  6. Always check your receipt to make sure that the amount on the EBT receipt is the same as your grocery receipt.

For a Cash Withdrawal at a Store

  1. Get your balance by looking at your receipt, or call 1-800-997-2555.
  2. Look for the Quest® mark.
  3. Your card is swiped.
  4. Enter your secret PIN on the number pad, then press Enter.
  5. Tell the clerk how much money to enter or enter the amount yourself.
  6. Check to make sure the amount on the receipt is the same as the amount of cash you received.

For a Cash Withdrawal at a Cash Machine (ATM)

(A list of NYCE ATMs)
  1. Always follow directions on the ATM.
  2. Insert your EBT card.
  3. Enter your secret PIN.
  4. Press Withdrawal.
  5. Press Checking.
  6. Enter the dollar amount you want.
  7. Take your cash from the machine.
  8. Wait for your card and receipt.
  9. Check the receipt to make sure it is the same as the amount you got.
  10. Do NOT count your money at the machine.
  11. Always check the receipt to make sure it is the same amount as your cash received.
  12. Keep the receipt so you will know how much you have left in your account.


Where to Use Your Card

Quest symbol for food stamp and cash benefits
Accepts Both SNAP/Food Stamps and Cash Assistance Benefits
Quest symbol for food stamp benefits only
Accepts SNAP/Food Stamps Benefits Only
Quest symbol for cash benefits only
Accepts Cash Assistance Benefits Only


If The EBT System is Not Working or The Store Does Not Have a Card Reader

The clerk may fill out a manual voucher, for SNAP purchases only. This voucher will list:

  • Your EBT card number.
  • The amount of your purchase.

After the clerk fills in the voucher, the clerk will call to see if you have enough benefits to buy the food. Before you sign, make sure the amount on the voucher is correct. If it is, sign the voucher, and you will be given a copy of the voucher. Keep this voucher so you can subtract this amount from your balance. This will give you the correct amount in your account. It may take a few days for the amount to be subtracted from your account.



 


 


This information is provided by the Department of Transitional Assistance.