The Disabled Persons Protection Commission (DPPC) is responsible for investigating complaints of abuse against a person with a disability by a caretaker. Mandated and non-mandated reporters report suspected instances of abuse of a person with a disability by filing a verbal report with the DPPC Hotline at 1-800-426-9009 and by submitting a written report to the DPPC.

Based on the person's reported disability, the report is then forwarded to the Massachusetts Rehabilitation Commission (MRC) Protective Service Program, the Department of Developmental Services (DDS) Investigation Unit or the Department of Mental Health (DMH) Investigation Unit for the purpose of conducting an investigation and providing services to the abused individual.

Under the authority and oversight of the DPPC and per M.G.L. chapter 19c, the Massachusetts Rehabilitation Commission Protective Service Program (MRC PSP) conducts civil investigations of allegations of abuse such as acts of physical, sexual, emotional, verbal abuse and omission by a caregiver of a person with a physical disability between the ages of 18 and 59. Protective services are provided to prevent further injury when it is determined that the abused individual was seriously injured as a result of an act and/or omission by the caregiver.

Disabled Persons Protection Hotline 1-800-426-9009
DPPC Disabled Persons Protection Commission, 50 Ross Way, Quincy, MA 02169
Phone: (617) 727-6465 or www.mass.gov/dppc

  • Anyone may call the Hotline numbers above. However, certain individuals are "Mandated Reporters'', these include any physician, medical intern, hospital personnel engaged in the examination, care or treatment of persons, medical examiner, dentist, psychologist, nurse, chiropractor, podiatrist, osteopath, public or private school teacher, educational administrator, guidance or family counselor, day care worker, probation officer, social worker, foster parent, police officer or person employed by a state agency within the Executive Office of Health and Human Services as defined by section 16 of chapter 6 A, or employed by a private agency providing services to disabled persons who, in his professional capacity shall have reasonable cause to believe that a person with a disability is suffering from a reportable condition. MGL Chapter 19C: Section 1 Definitions

If you or someone you know is being abused, please call the Disabled Persons Protection Commission hotline at 1-800-426-9009 to file a report 24-hours a day, seven days a week.

Protective Service intervention can prevent suffering, and perhaps, even save a life.


This information is provided by the Massachusetts Rehabilitation Commission.