The Consumer Assistance & Program Support (CAPS) office provides counselors whose responsibility is to ensure that Commission staff and the legally blind community work together in achieving common goals. CAPS assists consumers with individual complaints by advising them of their rights and responsibilities. Some examples are: job or housing discrimination, social security issues, issues related to the use of the MCB identification card, guide dog issues, transportation issues and any other matters which might cause a problem for an MCB consumer. CAPS also identifies problem areas within the Commission's service delivery system and recommends policy changes to rectify the situations. Another facet of the program involves maintaining contact with advisory boards, consumer groups and community organizations.