This is the Fifth edition of the Licensure and Certification Procedures Manual (July 2010). As has been the case with previous revisions, the changes detailed in the fifth edition reflect the combined wisdom of individuals, families, providers, staff of the Office of Quality Enhancement (OQE) and department staff as well as national trends in the area of quality management.

Manual (PDF) pdf format of qm-manual-5ed.pdf
rtf format of                             qm-manual-5ed.rtf

Appendices


This information is provided by the Department of Developmental Services.

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.