Citizen Advisory Boards (CAB) advise area, regional, facility and statewide administrators on community needs. They work for positive change. Board members are involved in activities such as quality assurance, community education, legislative advocacy, and board development. Some conduct Family/Citizen monitoring where board members visit homes and programs to assess the quality of supports provided to individuals.

CAB members include people served by the Department, family members, guardians, professionals, and other interested people in the community. Members serve on boards in communities where they live or work.

The Statewide Advisory Council (SAC) consists of 15 members appointed by the Secretary of the Executive Office of Health and Human Services and approved by the Governor. The SAC advises the Commissioner on policy, program development, and priorities of need, and reviews annual plans and budgets for the Department.

Complaint Resolution Teams (CRT) serve as part of the department's Investigative Process. They review complaints of abuse of mistreatment referred through the Disabled Persons Protection Commission. The CRT's develop action plans in response to the complaints to minimize the occurrence of the incidence.

To volunteer for a CRT, candidates must:

  • Make a commitment to spend up to 6 to 10 weekday hours per month
  • Complete specific training for CRT members
  • Demonstrate objectivity and fairness
  • Pass a background check
  • Be at least 21 years of age

Survey and Certification Teams assess the quality of our support to individuals. These surveys measure the impact that services have on people's lives in the following areas: rights and dignity, individual control, community and social connections, personal growth and accomplishments, and personal well-being (health, safety, and economic security).

Human Rights Committees help service providers affirm, promote, and protect the human and civil rights of people we support. They also monitor and review the activities of the provider with regard to these rights. Human Rights Committees are fully empowered under our regulations to take action to uphold these rights.

The committees are made up of volunteers who have relevant experience and knowledge. The committees must include:

  • At least 3 people who receive supports through us, or parents or guardians of, or advocates for such individuals
  • A physician or nurse
  • A psychologist or master's level practitioner with related expertise
  • An attorney, law student, or paralegal

Human Rights Advisory Committee (HRAC). This committee advises the Commissioner on affirming, promoting, protecting and monitoring the human and civil rights of persons we support. HRAC has 15 or members who are appointed by the Commissioner.


This information is provided by the Department of Developmental Services.