CANS Frequently Asked Questions (FAQs)

Getting on to the Virtual Gateway (VG)

To access the CANS Application on the VG:

  • You must have an account with the VG.
  • You must be CANS certified.

You can complete your CANS training and certification online. Go to the Mass CANS Training Program website:

The link below will provide the information you need to become a Virtual Gateway User:

Becoming a Virtual Gateway User

Virtual Gateway: Updated Login and Manage My Account Pages

This document shows you how to log in and how to manage your account on the Virtual Gateway. (PDF) pdf format of virtual_gateway-updated-login-manage-my-account-1-
rtf format of                             virtual_gateway-updated-login-manage-my-account-1-

Reference Guides for CANS Users

Online Tutorials

CANS Newsletter Archives


This information is provided by MassHealth.