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History of the Office of Patient Protection
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Patient's Rights Law
This law created the Office of Patient Protection within the Department of Public Health, and added chapter 176O, Health Insurance Consumer Protections, to the Massachusetts General Laws. -
Health Insurance Open Enrollment and Waivers
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Internal Grievances and Appeals
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External Review Process
External review provides an independent review process for individuals covered by a fully insured Massachusetts health plan who have been denied benefits for reasons of medical necessity. -
Frequently Asked Questions
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Managed Care Consumer Guide
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Statutes and Regulations
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Bulletins and Memoranda
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Statistics and Reports
The Official Website of the Executive Office of Health and Human Services (EOHHS)
Health and Human Services
Managed Care Protections & Grievances
Consumers who receive health coverage from a Massachusetts carrier, insurer or HMO are entitled to new protections covering internal grievances, medical necessity guidelines, continuity of care and independent external reviews.