MassHealth Disability Accommodation Ombudsman
MassHealth now has an ombudsman to help members and applicants with disabilities receive the accommodations they need. This office can also provide personal assistance by explaining MassHealth processes and requirements and helping you filling out forms over the telephone. People who are deaf, hard of hearing, or speech disabled can call on VRS or by TTY. You can always get help in person at a MassHealth Enrollment Center (MEC).
MassHealth Disability Accommodation Ombudsman
100 Hancock Street, 6th Floor
Quincy, MA 02171
masshealthhelp@ehs.state.ma.us
617-847-3468
TTY: 617-847-3788 (for people who are deaf, hard of hearing, or speech disabled)
Helpful Links
- Disability Services
- EOHHS Accessibility Policy
- Virtual Gateway Self Service
- Massachusetts Commission for the Blind
- Massachusetts Commission for the Deaf and Hard of Hearing
- Department of Developmental Services
- Need help resizing text?
- MassResources.org
What We Provide
The ombudsman, your MEC, and MassHealth Customer Service can provide personal assistance via telephone or e-mail, and can provide publications in the following format:
- large print
- electronic; and
- Braille.
Assistive Listening Devices (ALDs) are available at all MassHealth Enrollment Centers (MECs). Please don’t hesitate to let staff know if you require this accommodation.
This information is provided by MassHealth.