MassHealth complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, creed,  sexual orientation or sex (including gender identity and gender stereotyping). MassHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, creed, sexual orientation or sex (including gender identity and gender stereotyping).

MassHealth provides

  • free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, braille, accessible electronic formats, and other formats)
  • free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact us at 1-800-841-2900 (TTY: 1-800-497-4648).

If you believe that MassHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Section 1557 Compliance Coordinator
1 Ashburton Place, 11th Floor
Boston, Massachusetts 02108
Phone: 617-573-1704
TTY: 617-573-1696
Fax: 617-889-7862
E-mail: Section1557Coordinator@state.ma.us

You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, the Section 1557 Compliance Coordinator can help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

  • electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf;
  • by mail at
    U.S. Department of Health and Human Services
    200 Independence Avenue SW., Room 509F, HHH Building
    Washington, DC 20201; or
  • by phone at 1-800-368-1019, 1-800-537-7697 (TDD).

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.


This information is provided by MassHealth.