Fallon Total Care (FTC) will be leaving One Care as of September 30, 2015.  One Care members currently enrolled in FTC will still have MassHealth and Medicare benefits, including prescription drug coverage. 

MassHealth will post information here about Fallon Total Care’s closing, including information for members and providers, upcoming meetings and outreach events, resources, member notices, and other updates as they are available.

This change only affects members with Fallon Total Care (One Care); it does not affect MassHealth members in other Fallon health plans and programs, such as CarePlus. 

If you have One Care through Commonwealth Care Alliance (CCA) or Tufts Health Plan - Network Health (Tufts Unify), your coverage is not changing.

 Who to Call with Questions 

For questions about your health care choices:

  • MassHealth Customer Service Center:
    8:00am to 5:00pm Monday - Friday
    Phone: 1-800-841-2900 or TTY 800-497-4648
  • One Care Ombudsman:
    9:00am to 5:00pm Monday - Friday
    Phone: 1-855-781-9898 (Toll Free)
    MassRelay: dial 711
  • SHINE (Serving the Health Insurance Needs of Everyone):
    9:00am to 5:00pm Monday - Friday
    Phone: 1-800-243-4636 or TTY: 1-800-872-0166
  • Medicare: 
    24 hours a day, 7 days a week.
    1-800-Medicare (Phone: 1-800-633-4227) or TTY: 1-800-486-2048

For Fallon Total Care members with questions about your upcoming medical procedures, equipment orders, or other arrangements for services:

  • Fallon Total Care Navigators:           
    8:00am to 8:00pm, Monday - Friday
    Phone: 1-866-477-1668

Updates 

Meetings and Outreach Events

Events and Meetings about Fallon Total Care’s closing will be posted here.  For information about One Care Open Meetings, please visit One Care Open Meetings.

  • Fallon Total Care Public Enrollment Events  pdf format of Fallon Total Care Public Enrollment Events
doc format of                             Fallon Total Care Public Enrollment Events

    Monday, August 17th, 2015
    10:00 AM – 1:00 PM
    Worcester Public Library
    3 Salem Square
    Worcester, MA

    Wednesday, August 19th, 2015
    1:00 PM – 4:00 PM
    Springfield Public Library
    Mason Square Branch
    Springfield, MA

Member Notices

Notices sent about Fallon Total Care’s closing will be posted here as they become available.

Resources

Additional resources for members and providers will be posted here as they become available.


This information is provided by MassHealth.