One Care Ombudsman (OCO) Reports

The One Care Ombudsman (OCO) is an independent office that helps individuals, including their significant others and representatives, address concerns or conflicts that may interfere with their enrollment in One Care or their access to One Care health benefits and services. More information about the OCO may be found on their website at:

The OCO provides the One Care Implementation Council with periodic updates on the number and types of inquiries and complaints they receive. These updates are provided below. 




This information is provided by MassHealth.