MassHealth, the One Care Implementation Council, and UMass Medical School are collaborating to monitor, assess and report on early indicators of eligible MassHealth members’ perceptions of and early experiences with One Care. The Early Indicators Project (EIP) uses multiple methods to gather qualitative and quantitative data from various sources: focus groups, surveys, MassHealth enrollment data, the MassHealth Customer Service Team (CST), the One Care Ombudsman, Serving the Health Insurance Needs of Everyone (SHINE), and the One Care plans.

This information is provided by MassHealth.