Enrolling in SCO
The SCO program currently provides seniors with the option of enrolling in one of five senior care organizations. Interested members can contact MassHealth Customer Service or the individual plans to learn more about which plan is best for them and to request enrollment.
The five SCO plans available are:
- Commonwealth Care Alliance (1-866-610-2273)
- NaviCare (HMO) (1-877-255-7108)
- Senior Whole Health (1-888-566-3526)
- Tufts Health Plan Senior Care Options (1-855-880-0056)
- UnitedHealthCare (1-855-517-3462)
Members can contact MassHealth Customer Service or the individual Senior Care Organization to learn more about which plan is best for them and to request enrollment.
To enroll in SCO, the MassHealth member (or responsible party) must select a Senior Care Organization. The selected organization will assist with completing a SCO enrollment form and selecting a primary care provider (PCP) from the available network. The Senior Care Organization then processes the enrollment with MassHealth and, if applicable, with Medicare.
Receiving Care Under SCO
SCO offers seniors the benefits of coordinated care services. Members enrolled in SCO have 24-hour access to care and active involvement in decisions about their health care. SCO members have a PCP who is affiliated with the Senior Care Organization. The member's PCP and a team of nurses, specialists, and a geriatric support services coordinator work with the member (and family members or caregivers, if applicable) to develop a plan of care to specifically address the needs of the member.