Worried about the way your child is acting or feeling? MassHealth has new ser vices for mental, emotional, or substance abuse issues that may help! CENTRAL MASSACHUSETTS Where do I start? 1. Choose a service If your child is under 21 and doesn’t have health insurance, call MassHealth Customer Service at 1-800-841-2900. Outpatient Therapy* If this is the first time your child or teen is getting help, then outpatient therapy may be the best place to begin. A counselor will meet with you and your child to • find out your child’s needs and strengths; • make a plan to help your child; and • help your child get other needed services. In-Home Therapy* If your child’s or teen’s behavior is making daily life hard for the family, then In-Home Therapy may be the right service for your child and family. Counselors will work with your whole family, helping you as a parent to help your child or teen. In-Home Therapy can help your child and family to • resolve conflicts; • learn new ways to do things; • make new routines; • set limits; and • find community resources. * Youths under 21 on MassHealth Family Assistance, Basic, or Essential who are enrolled in managed care may be able to get this service if it is medically necessary. Youths on MassHealth Standard or CommonHealth can get ANY service that is medically necessary. Youths with a mental or physical disability can apply to get CommonHealth. Contact MassHealth Customer Service for more information. Intensive Care Coordination Intensive Care Coordination may be the right service for you if your child or teen has serious emotional or behavioral needs or if you need help getting all the adults in your child’s life to start working together. A Care Coordinator will help you bring together the main adults in your child’s life, so that everyone is working together to help your child. You choose who is on your team, including professionals (therapists, social workers, teachers) and your personal supports (friends or relatives). You may also ask for a “Family Partner,” a parent trained to help you make sure that your voice is heard. Together, the team will help you and your child reach your goals for your family. Mobile Crisis Intervention* Mobile Crisis Intervention is for when your child or teen is having a crisis and needs help right away. Call your local Mobile Crisis Intervention team. You can call 24 hours a day, 7 days a week. A trained team will come to a home, school, or other places in the community to help your child with the crisis. The team will help you get other services for your child and family. Phone numbers for Mobile Crisis Intervention services are listed in this brochure. Other New Services If your child gets outpatient therapy, In-Home Therapy, or Intensive Care Coordination and needs more help, he or she may also be able to get the following services. In-Home Behavioral Services Sometimes a child will do something over and over that bothers other people or harms the child. If it is very hard to get this child to act differently, a therapist will work with you and others in your child’s life to try new ways to help your child change these behaviors. Therapeutic Mentors Some children and teens want to get along with others, but need help and practice learning to talk or act in new ways. A Therapeutic Mentor will go with your child to the places where the child has the most trouble and teach him or her new skills, such as better ways to talk or act with other children and adults. Family Support and Training (Family Partners) Do you need support? Family Partners help parents and caregivers to help their children reach their treatment goals. They are parents or caregivers of children with special needs – they’ve “been there,” understand what families go through, and can share their experiences. Family Partners are not behavioral health professionals, but work closely with parents to help them get the services their children need. 2. Call the service directly CENTRAL MASSACHUSETTS (Note: Lists of providers subject to change.) Outpatient Therapy Clinicians at your child’s MassHealth health plan can help you find a therapist for your child. Boston Medical Center (BMC) HealthNet Plan 1-866-444-5155 TTY: 1-781-994-7660 or 1-866-727-9441 Fallon Community Health Plan 1-800-868-5200 TTY: 1-877-608-7677 Health New England 1-413-788-0123 or 1-800-786-9999 | TTY: 1-800-439-2370 Neighborhood Health Plan 1-800-462-5449 TTY: 1-800-655-1761 Network Health 1-888-257-1985 TTY: 1-888-391-5535 Primary Care Clinician (PCC) Plan 1-800-841-2900 TTY: 1-800-497-4648 Massachusetts Behavioral Health Partnership 1-800-495-0086 TTY: 617-790-4130 or 1-877-509-6981 Not sure which health plan your child has? Call MassHealth Customer Service to find out: 1-800-841-2900, TTY: 1-800-497-4648. Still not sure where to start? •Talk to your child’s doctor, nurse, or counselor. •Call your child’s MassHealth health plan. Trained staff on the phone can help you find the right service for your child. (The phone numbers for the health plans are listed below.) In-Home Therapy Advocates 1-508-485-9300, Ext. 2304 Framingham, Marlborough Community Healthlink Gardner, Leominster 1-978-401-3913 Worcester 1-774-312-2722 Counseling and Assessment Clinic of Worcester, LLC Worcester 1-508-756-5400 Fitchburg 1-978-345-9400 Family Continuity Programs 1-508-234-4181 Whitinsville, Worcester The Justice Resource Institute Worcester 1-508-269-1205 Key Program Worcester 1-508-757-8009 LUK Crisis Center 1-800-579-0000 Fitchburg, Webster, Worcester MSPCC 1-508-753-2967 Worcester Multicultural Wellness Center Worcester 1-508-752-4665 Fitchburg 1-978-343-3336 Riverside Community Care 1-508-529-7000 Upton SMOC Behavioral Health Services 1-508-879-2250 Framingham South Bay Mental Health** 1-800-244-4691 Worcester, Leominster Wayside Youth & Family Support Network 1-508-620-0010, Ext. 324 Framingham, Milford Y.O.U., Inc. Centralized Intake Number: 1-855-4YOUINC Southbridge, Worcester, Gardner (1-855-496-8462) Intensive Care Coordination Community Healthlink Leominster 1-877-240-2755 Worcester 1-877-778-5030 The Learning Center for the Deaf, Walden School Statewide 1-508 875 9529 Videophone 1-866-641-1780 Wayside Youth & Family Services Framingham 1-508-620-0010, Ext. 109 Y.O.U., Inc Centralized Intake Number 1-855-4 YOUINC (1-855-496-8462) Mobile Crisis Intervention MetroWest 24-hour access number 1-800-640-5432 Acton, Ashland, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Marlborough, Natick, Northborough, Sherborn, Southborough, Stow, Sudbury, Waltham, Watertown, Wayland, Westborough, Wilmington, Winchester, and Woburn North County 24-hour access number 1-800-977-5555 Ashburnham, Ashby, Ayer, Barre, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Harvard, Hubbardston, Lancaster, Leominster, Lunenburg, New Braintree, Oakham, Pepperell, Princeton, Rutland, Shirley, Sterling, Templeton, Townsend, Westminster, and Winchendon South County 24-hour access number 1-800-294-4665 Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, and West Brookfield Worcester 24-hour access number 1-866-549-2142 Auburn, Boylston, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, Spencer, West Boylston, and Worcester www.mass.gov/masshealth/cbhi CBHI-C (Rev. 02/12)