Worried about the way your child is acting or feeling? MassHealth has new ser vices for mental, emotional, or substance abuse issues that may help! NORTHEASTERN MASSACHUSETTS Where do I start? 1. Choose a service If your child is under 21 and doesn’t have health insurance, call MassHealth Customer Service at 1-800-841-2900. Outpatient Therapy* If this is the first time your child or teen is getting help, then outpatient therapy may be the best place to begin. A counselor will meet with you and your child to • find out your child’s needs and strengths; • make a plan to help your child; and • help your child get other needed services. In-Home Therapy* If your child’s or teen’s behavior is making daily life hard for the family, then In-Home Therapy may be the right service for your child and family. Counselors will work with your whole family, helping you as a parent to help your child or teen. In-Home Therapy can help your child and family to • resolve conflicts; • learn new ways to do things; • make new routines; • set limits; and • find community resources. * Youths under 21 on MassHealth Family Assistance, Basic, or Essential who are enrolled in managed care may be able to get this service if it is medically necessary. Youths on MassHealth Standard or CommonHealth can get ANY service that is medically necessary. Youths with a mental or physical disability can apply to get CommonHealth. Contact MassHealth Customer Service for more information. Intensive Care Coordination Intensive Care Coordination may be the right service for you if your child or teen has serious emotional or behavioral needs or if you need help getting all the adults in your child’s life to start working together. A Care Coordinator will help you bring together the main adults in your child’s life, so that everyone is working together to help your child. You choose who is on your team, including professionals (therapists, social workers, teachers) and your personal supports (friends or relatives). You may also ask for a “Family Partner,” a parent trained to help you make sure that your voice is heard. Together, the team will help you and your child reach your goals for your family. Mobile Crisis Intervention* Mobile Crisis Intervention is for when your child or teen is having a crisis and needs help right away. Call your local Mobile Crisis Intervention team. You can call 24 hours a day, 7 days a week. A trained team will come to a home, school, or other places in the community to help your child with the crisis. The team will help you get other services for your child and family. Phone numbers for Mobile Crisis Intervention services are listed in this brochure. Other New Services If your child gets outpatient therapy, In-Home Therapy, or Intensive Care Coordination and needs more help, he or she may also be able to get the following services. In-Home Behavioral Services Sometimes a child will do something over and over that bothers other people or harms the child. If it is very hard to get this child to act differently, a therapist will work with you and others in your child’s life to try new ways to help your child change these behaviors. Therapeutic Mentors Some children and teens want to get along with others, but need help and practice learning to talk or act in new ways. A Therapeutic Mentor will go with your child to the places where the child has the most trouble and teach him or her new skills, such as better ways to talk or act with other children and adults. Family Support and Training (Family Partners) Do you need support? Family Partners help parents and caregivers to help their children reach their treatment goals. They are parents or caregivers of children with special needs – they’ve “been there,” understand what families go through, and can share their experiences. Family Partners are not behavioral health professionals, but work closely with parents to help them get the services their children need. 2. Call the service directly NORTHEASTERN MASSACHUSETTS (Note: Lists of providers subject to change.) Outpatient Therapy Clinicians at your child’s MassHealth health plan can help you find a therapist for your child. Boston Medical Center (BMC) HealthNet Plan 1-866-444-5155 TTY: 1-781-994-7660 or 1-866-727-9441 Fallon Community Health Plan 1-800-868-5200 TTY: 1-877-608-7677 Health New England 1-413-788-0123 or 1-800-786-9999 | TTY: 1-800-439-2370 Neighborhood Health Plan 1-800-462-5449 TTY: 1-800-655-1761 Network Health 1-888-257-1985 TTY: 1-888-391-5535 Primary Care Clinician (PCC) Plan 1-800-841-2900 TTY: 1-800-497-4648 Massachusetts Behavioral Health Partnership 1-800-495-0086 TTY: 617-790-4130 or 1-877-509-6981 Not sure which health plan your child has? Call MassHealth Customer Service to find out: 1-800-841-2900, TTY: 1-800-497-4648. Still not sure where to start? •Talk to your child’s doctor, nurse, or counselor. •Call your child’s MassHealth health plan. Trained staff on the phone can help you find the right service for your child. (The phone numbers for the health plans are listed below.) In-Home Therapy Children’s Friend and Family Services Salem 1-978-219-1501, Ext. 250 Lynn 1-781-592-5691 Lawrence 1-978-682-7289, Ext. 3010 Gloucester 1-978-283-7198, Ext. 430 Eliot Community Human Services 1-781-395-0457 Lynn, Malden Family Continuity Programs Lawrence 1-978-687-1617 Peabody 1-978-927-9410 Key Program** 1-603-894-4467, Ext. 26 Methuen Lowell Treatment Center 1-800-727-6324 Lowell MSPCC 1-978-681-9544 Lawrence, Lowell North American Family Institute (NFI)** 1-978-423-9757 Peabody Northeast Behavioral Health Corporation (Formerly HES) Lawrence 1-978-620-1700 Haverhill 1-978-373-1126, Ext. 2069 Beverly 1-978-921-1190, Ext. 380 Pyramid Builders Associates 1-781-780-3566 Lynn Riverside Community Care 1-781-246-2010, Ext. 6425 Wakefield St. Ann’s Home 1-978-682-5276 Methuen South Bay Mental Health** 1-800-244-4691 Salem, Lawrence, Lowell Wayside Youth & Family Support Network 1-781-891-0556, Ext. 17 Malden **For MBHP Members only Intensive Care Coordination Children’s Friend and Family Services Lawrence 1-978-682-7289, Ext. 2552 Lynn 1-781-593-7676 Eliot Community Human Services 1-781-395-0625 Malden 1-781-395-0632 The Learning Center for the Deaf, Walden School Statewide 1-508-875-9529 Videophone 1-866-641-1780 Northeast Behavioral Health Corporation (Formerly HES) Cape Ann 1-978-922-0025 Haverhill 1-978-374-0414 The Learning Center for the Deaf, Walden School Statewide 1-508-879-5110 Videophone 1-866-641-1780 MSPCC 1-978-937-3087 Lowell Mobile Crisis Intervention North Essex 24-hour access number 1-866-523-1216 Amesbury, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Manchester by the Sea, Marblehead, Merrimac, Middleton, Newbury, Newburyport, Peabody, Rockport, Rowley, Salem, Salisbury, Topsfield, Wenham, and West Newbury Lawrence 24-hour access number 1-877-255-1261 Andover, Lawrence, Methuen, and North Andover Lowell 24-hour access number 1-800-830-5177 Billerica, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, and Westford Tri-City 24-hour access number 1-800-988-1111 Everett, Lynn, Lynnfield, Malden, Medford, Melrose, Nahant, North Reading, Reading, Saugus, Stoneham, Swampscott, and Wakefield www.mass.gov/masshealth/cbhi CBHI-NE (02-12)