Worried about the way your child is acting or feeling? MassHealth has new ser vices for mental, emotional, or substance abuse issues that may help! SOUTHEASTERN MASSACHUSETTS Where do I start? 1. Choose a service If your child is under 21 and doesn’t have health insurance, call MassHealth Customer Service at 1-800-841-2900. Outpatient Therapy* If this is the first time your child or teen is getting help, then outpatient therapy may be the best place to begin. A counselor will meet with you and your child to • find out your child’s needs and strengths; • make a plan to help your child; and • help your child get other needed services. In-Home Therapy* If your child’s or teen’s behavior is making daily life hard for the family, then In-Home Therapy may be the right service for your child and family. Counselors will work with your whole family, helping you as a parent to help your child or teen. In-Home Therapy can help your child and family to • resolve conflicts; • learn new ways to do things; • make new routines; • set limits; and • find community resources. * Youths under 21 on MassHealth Family Assistance, Basic, or Essential who are enrolled in managed care may be able to get this service if it is medically necessary. Youths on MassHealth Standard or CommonHealth can get ANY service that is medically necessary. Youths with a mental or physical disability can apply to get CommonHealth. Contact MassHealth Customer Service for more information. Intensive Care Coordination Intensive Care Coordination may be the right service for you if your child or teen has serious emotional or behavioral needs or if you need help getting all the adults in your child’s life to start working together. A Care Coordinator will help you bring together the main adults in your child’s life, so that everyone is working together to help your child. You choose who is on your team, including professionals (therapists, social workers, teachers) and your personal supports (friends or relatives). You may also ask for a “Family Partner,” a parent trained to help you make sure that your voice is heard. Together, the team will help you and your child reach your goals for your family. Mobile Crisis Intervention* Mobile Crisis Intervention is for when your child or teen is having a crisis and needs help right away. Call your local Mobile Crisis Intervention team. You can call 24 hours a day, 7 days a week. A trained team will come to a home, school, or other places in the community to help your child with the crisis. The team will help you get other services for your child and family. Phone numbers for Mobile Crisis Intervention services are listed in this brochure. Other New Services If your child gets outpatient therapy, In-Home Therapy, or Intensive Care Coordination and needs more help, he or she may also be able to get the following services. In-Home Behavioral Services Sometimes a child will do something over and over that bothers other people or harms the child. If it is very hard to get this child to act differently, a therapist will work with you and others in your child’s life to try new ways to help your child change these behaviors. Therapeutic Mentors Some children and teens want to get along with others, but need help and practice learning to talk or act in new ways. A Therapeutic Mentor will go with your child to the places where the child has the most trouble and teach him or her new skills, such as better ways to talk or act with other children and adults. Family Support and Training (Family Partners) Do you need support? Family Partners help parents and caregivers to help their children reach their treatment goals. They are parents or caregivers of children with special needs – they’ve “been there,” understand what families go through, and can share their experiences. Family Partners are not behavioral health professionals, but work closely with parents to help them get the services their children need. 2. Call the service directly CENTRAL MASSACHUSETTS (Note: Lists of providers subject to change.) Outpatient Therapy Clinicians at your child’s MassHealth health plan can help you find a therapist for your child. Boston Medical Center (BMC) HealthNet Plan 1-866-444-5155 TTY: 1-781-994-7660 or 1-866-727-9441 Fallon Community Health Plan 1-800-868-5200 TTY: 1-877-608-7677 Health New England 1-413-788-0123 or 1-800-786-9999 | TTY: 1-800-439-2370 Neighborhood Health Plan 1-800-462-5449 TTY: 1-800-655-1761 Network Health 1-888-257-1985 TTY: 1-888-391-5535 Primary Care Clinician (PCC) Plan 1-800-841-2900 TTY: 1-800-497-4648 Massachusetts Behavioral Health Partnership 1-800-495-0086 TTY: 617-790-4130 or 1-877-509-6981 Not sure which health plan your child has? Call MassHealth Customer Service to find out: 1-800-841-2900, TTY: 1-800-497-4648. Still not sure where to start? •Talk to your child’s doctor, nurse, or counselor. •Call your child’s MassHealth health plan. Trained staff on the phone can help you find the right service for your child. (The phone numbers for the health plans are listed below.) In-Home Therapy Arbour Fuller Hospital** 1-508-838-4193 Attleboro BAMSI** 1-508-584-0074, Ext. 101 Brockton, East Bridgewater Bay State Community Services 1-508-830-3444, Ext. 316 Plymouth Child & Family Services Emergency Referrals (Crisis Line): 1-774-328-4215 Cape Cod 1-508-778-1839 Fall River 1-508-676-5708 New Bedford 1-508-990-0894 Community Care Services, Inc. 1-508-245-4009 Attleboro, Berkley, Cape Cod, Fall River, Middleboro, New Bedford, Plymouth, Taunton Community Counseling of Bristol County, Inc. 1-508-977-8124 Attleboro , Taunton Family & Children’s Services of Nantucket, Inc 1-508-228-2689 Nantucket Family Continuity Programs Hyannis, Plymouth 1-508-862-0273 Wareham 1-508-747-6762 Family Services Association ** 1-508-678-7542 Fall River Justice Resource Institute 1-508-828-1304 Brockton, Cape Cod, Taunton Lamour By Design 1-781-885-7252 Brockton, Randolph Latin American Health Institute Brockton 1-508-941-0005, Ext. 235 New Bedford 1-508-997-1900 Martha’s Vineyard Community Services 1-508-693-7900 Martha’s Vineyard MSPCC 1-508-775-0275 Hyannis Pyramid Builders Associates 1-617-516-0280 Brockton South Bay Mental Health** 1-508-427-5362 Attleboro, Brockton, Fall River, Plymouth, S. Yarmouth South Shore Mental Health 1-857-939-3613 Brockton, Plymouth St. Vincent’s Home 1-508-235-3291 Fall River **For MBHP Members only Intensive Care Coordination BAMSI 1-508-587-2579, Ext. 30 Brockton Bay State Community Services 1-508-830-3444, Ext. 321 Plymouth Child and Family Services 1-508-990-0894 New Bedford Community Counseling of Bristol County 1-508-828-9112, Ext. 579 Attleboro Family Service Association 1-508-730-1138 Fall River Justice Resource Institute 1-888-889-8902 Cape Cod 1-508-771-3156 The Learning Center for the Deaf, Walden School Statewide 1-508-875-9529 Videophone 1-866-641-1780 Mobile Crisis Intervention Southern Coast 24-hour access number 1-877-996-3154 Acushnet, Carver, Dartmouth, Duxbury, Fairhaven, Halifax, Hanover, Hanson, Kingston, Marion, Marshfield, Mattapoisett, New Bedford, Pembroke, Plymouth, Plympton, Rochester, and Wareham Brockton 24-hour access number 1-877-670-9957 Abington, Avon, Bridgewater, Brockton, East Bridgewater, Easton, Holbrook, Rockland, Stoughton, West Bridgewater, and Whitman Cape Cod and the Islands 24-hour access number 1-800-322-1356 Aquinnah, Barnstable, Bourne, Brewster, Chatham, Chilmark, Cotuit, Dennis, Eastham, Edgartown, Falmouth, Gosnold, Harwich, Hyannis, Mashpee, Nantucket, Oak Bluffs, Orleans, Osterville, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, West Tisbury, Woods Hole, and Yarmouth Fall River 24-hour access number 1-877-425-0048 Fall River, Freetown, Somerset, Swansea, and Westport Taunton/Attleboro 24-hour access number: 1-800-660-4300 Attleboro, Berkley, Dighton, Lakeville, Mansfield, Middleborough, North Attleboro, Norton, Raynham, Rehoboth, Seekonk, and Taunton www.mass.gov/masshealth/cbhi CBHI-SE (Rev. 02/12)