Helping Families Access MassHealth Home- and 
Community-Based Behavioral Health Services 
for Children and Youths under Age 21 


A Guide for Staff Who Work with Children and Families 


Contents 


Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i 
Who Is Eligible for MassHealth Behavioral Health Services? . . . . . . . . . . . . . . . . . . . . . . . 1 
1.When Is It Time to Seek Services?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 
2. What If the Family Is Unsure of Their Child’s Needs? . . . . . . . . . . . . . . . . . . . . . . . . . .3 
3. Finding the Right Home- and Community-Based Behavioral Health Treatment Services . . . . . 4 
4. Helping Families Access Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 
5. Helping Families Find Services in Their Area . . . . . . ..................... . . . .8 
6. FrequentlyAsked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 

7. For More Information........... . . . . . . . . . . . . . .................... 10 
8. Helpful Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 
Afterword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 
Attachment A: Service Providers byArea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 
Metro Boston . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 
Southeastern Massachusetts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 
Northeastern Massachusetts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 
Central Massachusetts........................................... 15 
Western Massachusetts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 


www.mass.gov/masshealth/childbehavioralhealth 

CBHI-Guide (Rev. 07/10) 


Introduction 


When working with children, teens, or young adults, you inevitably encounter a young 
person whose behavior, moods, or verbalizations suggest that a behavioral health need might 
exist. You may have decided to read this guide because you are concerned that a child needs 
help. Perhaps she isn’t getting along with others or he’s having a hard time controlling his 
behavior. Maybe worried parents* have turned to you for advice or support. 

This guide was created for school, early education, social services, health care, and other 
staff who work with children, youth, and their families. It contains practical information on 
home- and community-based behavioral health services to assess and treat mental health 
and substance abuse issues that are available to MassHealth-enrolled children and youths 
under age 21. The guide also includes helpful information to share with families and age-
appropriate youths on how to access these services. 

To help you and the children, youths, and families you work with, MassHealth has 
developed a family brochure, “Worried About the Way Your Child Is Acting or Feeling?” 
The brochure provides family-friendly descriptions of MassHealth’s home-and community-
based behavioral health services and includes eligibility and regional service provider 
information. Copies of the brochure are available by calling MassHealth Customer Service 
at 1-800-841-2900 (TTY: 1-800-497-4648 for people with partial or total hearing loss) or by 
visiting the CBHI Web page. 

We hope you will find this guide a useful source of information when speaking with families 
seeking behavioral health services for their child. 

Note: This publication uses the term parent to describe a person who nurtures and cares for 
a child. A parent may be a biological, foster, or adoptive parent, a grandparent, relative, 
caregiver, or guardian. In addition, although generally referring to how parents and 
families can help children to access services, this publication covers MassHealth 
members up to age 21, including members who do not need parental consent to obtain 
treatment services. 

˜i ˜ 



Who Is Eligible for MassHealth Behavioral Health Services? 


MassHealth is the Massachusetts Medicaid program. It provides health care benefits to certain 
low- and moderate-income people living in Massachusetts. MassHealth offers a range of 
behavioral health services, including services specifically for children and youths under age of 21. 

Eligibility 

Children and youths under age 21 who are enrolled in either MassHealth Standard or 
MassHealth CommonHealth may access medically necessary MassHealth behavioral 
health services. Approximately 85% of MassHealth-enrolled children and youths have 
Standard or CommonHealth coverage. Children and youths enrolled in MassHealth Family 
Assistance, Basic, or Essential—three smaller programs developed to expand health care to 
more individuals—may be able to access certain behavioral health services, if the service is 
medically necessary. 

Below is a summary of MassHealth behavioral health services1 for children and youths under the 
age of 21. Next to the service are the MassHealth coverage types that cover these services. 

Behavioral Health Service MassHealth Coverage Types 
Outpatient Therapy Standard, CommonHealth, Family 
Assistance*, Basic*, Essential* 
Mobile Crisis Intervention Standard, CommonHealth, Family 
Assistance, Basic, Essential 
Structured Outpatient Addiction Program Standard, CommonHealth, Family 
Assistance*, Basic*, Essential* 
In-Home Therapy Standard, CommonHealth, Family 
Assistance*, Basic*, Essential* 
Intensive Care Coordination Standard, CommonHealth 
Family Support and Training (Family Partners) Standard, CommonHealth 
In-Home Behavioral Services Standard, CommonHealth 
Therapeutic Mentors Standard, CommonHealth 

*Note: Some members under 21 who are eligible for Family Assistance, Basic, or Essential receive 
premium assistance as their only MassHealth benefit. For these members, MassHealth 
pays the premium for commercial insurance, but does not reimburse providers directly 
for services. These members are not eligible for MassHealth behavioral health services. 
Additionally, some families with Family Assistance also have commercial health insurance 
coverage. As a result, their children are not eligible for enrollment in any of MassHealth’s 
managed care programs and are not eligible for the new community-based MassHealth 
behavioral health services, with the exception of Mobile Crisis Intervention. Families can 
call MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648) to learn more. 

1 Please keep in mind that services and benefits change from time to time. This covered 
services list is for general information only. Parents and youth should call their MassHealth 
health plan for the most up-to-date information. MassHealth regulations list the services and 
benefits available. To access MassHealth regulations 

• 
go to MassHealth’s Web site at www.mass.gov/masshealth; or 
• 
call MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648 for people 
with partial or total hearing loss), Monday through Friday from 8:00 A.M. to 5:00 P.M. 
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Children and Youths with Serious Emotional Disturbances (SEDs) May Be Eligible for MassHealth 


CommonHealth 

If a child or youth is enrolled in MassHealth Family Assistance, Basic, or Essential, and has 
a serious emotional disturbance, he or she may be eligible for MassHealth CommonHealth, 
a MassHealth coverage type for children and adults with disabilities. There is no income 
limit for CommonHealth. If the family’s income is more than 133% of the federal poverty 
level before taxes and deductions, the family will have to pay a premium or meet a one-time 
deductible. To apply for CommonHealth, parents or caregivers should contact MassHealth 
Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648) to request both a Medical 
Benefits Request (MBR) form and a Disability Supplement form. 

Likely Eligible Children and Youths 

Families and youths who may be eligible but are not receiving MassHealth benefits can 
call MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648) to request a 
Medical Benefits Request (MBR) form. The MBR form is also available online at: www.mass. 
gov/masshealth. Important note: If the child or youth has a disability, including a psychiatric 
disability, the family or youth should also request and complete a Disability Supplement 
form. The Disability Supplement form is also available online. 

Family Unaware of Child’s Coverage Type 

MassHealth providers with access to the MassHealth Eligibility Verification System (EVS) 
can find out the child’s coverage type. The youth’s family can also obtain this information by 
calling MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-790-4130). 

MassHealth Coverage Types and Commercial Insurance 

• 
Children and youths under the age of 21 who are enrolled in MassHealth Standard or 
CommonHealth and also have commercial insurance coverage are automatically enrolled 
in the Massachusetts Behavioral Health Partnership (MBHP). MBHP will coordinate the 
two insurance benefits. The youth’s family can obtain more information by calling the 
MBHP Community Relations Line at 1-800-495-0086. 
• 
Children and youths under the age of 21 who are enrolled in MassHealth Family 
Assistance, Basic, or Essential, have commercial insurance coverage, and are receiving 
services on a fee-for-service basis or have premium assistance payments as their only 
coverage are not eligible for MassHealth managed care enrollment. As a result, they are 
not eligible to access home- and community-based behavioral health services, with the 
exception of Outpatient Therapy and Mobile Crisis Intervention. 
You Can Help 

Understanding coverage and eligibility guidelines can be stressful and confusing for many 
families (and professionals). You can help by encouraging families to call MassHealth 
Customer Service at 1-800-841-2900 (TTY: 1-800-790-4130). Knowledgeable staff can 
provide information helpful for the family’s decision making. 

˜2 ˜ 



1. When Is It Time to Seek Services? 
Behavioral health needs, including mental health, emotional, and substance abuse concerns, 
can be hard to recognize. 
Too often, families wait until a crisis occurs to seek help. But research shows that helping a 
child or youth with mental or behavioral health needs early is the best way to prevent more 
serious problems in young adulthood. 
You can help by talking with the youth or family about their concerns or about your own 
observations. Here are some questions that a parent might consider when deciding if help is 
needed: 
Does the child appear to be depressed? 


Does the child have outbursts of angry or violent behavior? 
Does the child engage in risky behavior that could result in injury or death? 
Does the child appear to be using or abusing substances? 
Does the child have poor interpersonal relationships? 
Does the child have school difficulties that could potentially be related to a mental health, 
emotional, or substance abuse concern? 
2. What If the Family Is Unsure of Their Child’s Needs? 
If a family (or youth) is unsure if behavioral health services are needed, it’s best to get help to 
determine the youth’s needs. The family does not have to figure this out alone. 

You can help by encouraging the family or youth to take one or both of the following steps: 

• 
Behavioral Health Screening: Ask the child’s or youth’s primary care provider for a 
behavioral health screening. MassHealth requires primary care providers to offer to 
check a child or youth’s behavioral health, using an approved screening tool, at least once 
every year and more often if the child is under the age of two. Families can also request 
behavioral health screening for their child whenever there is a concern. If the screening 
indicates that the child or youth may have a behavioral health condition, the primary 
care provider will work with the family to decide if they should seek a comprehensive 
behavioral health assessment by a behavioral health clinician. 
• 
Comprehensive Behavioral Health Assessment: Families can directly request a 
comprehensive behavioral health assessment for their child as part of outpatient therapy 
by making an appointment with a participating outpatient behavioral health provider. 
(Families can call their child’s MassHealth health plan for help finding a behavioral health 
provider in their area. See Section 4 for more information.) A referral is not needed. 
During this assessment, the provider will talk with the parents and/or the youth. The 
provider may speak with others who are familiar with the child or youth, such as primary 
care providers and school teachers. The purpose of these conversations is to learn about 
the child or youth’s strengths and needs in different areas of life. The provider will use 
the Child and Adolescent Needs and Strengths (CANS) tool to organize the information 
gathered through the comprehensive behavioral health assessment. He or she will then 
develop a treatment plan in partnership with the parents and/or youth. 

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You can help parents/caregivers prepare for the assessment by encouraging them to think 
about important information they want to share with the provider about their child’s needs 
and strengths. 

Comprehensive Behavioral Health Assessments are also conducted as a part of In-Home 
Therapy and Intensive Care Coordination (ICC). These two services, along with outpatient 
therapy, are considered “clinical hub” services. ICC, In-Home Therapy, and clinical hubs are 
described in more detail later in this guide. 

3. 
Finding the Right Home-and Community-Based Behavioral Health Treatment Services 
MassHealth offers a range of behavioral health services for children and youths under age 

21. The services described in this section are available to most MassHealth-enrolled children 
and youths under age 21 who have a medical need for the service. (See the section, “Who is 
Eligible for MassHealth Behavioral Health Services?” for more information.) 
What Are “Clinical Hub Services?” 

To help families get the right level of service for their child, the services have been organized 
around three clinical hub services: outpatient therapy, In-Home Therapy, and Intensive 
Care Coordination (ICC). Clinical Hub providers are responsible for coordinating care and 
collaborating with other service providers (e.g., making regular phone calls to collaterals, 
holding meetings with the family and other treatment providers or convening care planning 
teams for ICC). Clinical Hub services in order of increasing intensity are: Outpatient Therapy, 
In-Home Therapy and Intensive Care Coordination (ICC). When more than one Clinical 
Hub service is involved with a family or youth, care coordination is provided by the most 
intensive service. 

Clinical Hub Service #1: Outpatient Therapy 

Who is likely to need outpatient therapy? 

If the child or youth has benefited from outpatient therapy before, or has not previously 
received counseling or behavioral health services, outpatient therapy is the right place to start. 

Outpatient therapy provides therapeutic support to children and youths in need of 
behavioral health intervention. Outpatient therapy may include individual, family, and 
group therapies. Outpatient therapy can be provided in an office, clinic, home, school, or 
other location. Outpatient therapy can be used to treat a variety of behavioral health and/or 
substance abuse issues that significantly interfere with functioning in at least one area of the 
child’s life (e.g., family, social, school, job). 

Who may benefit from a different behavioral health service? 

• 
A child or youth who already has an outpatient clinician or psychiatrist but who 
continues to struggle at home, school, or in the community. The child’s outpatient 
clinician or psychiatrist may recommend additional behavioral health services. The family 
or youth may also identify the need for additional behavioral health services as well. 
• 
A child or youth with significant behavioral health needs or substantial trauma who 
is not currently seeing an outpatient clinician or psychiatrist. Review the three clinical 
hub services with the family or youth to help them decide where to start. If the family 
˜4 ˜ 



or youth selects ICC or In-Home Therapy, tell them that they can call a nearby ICC or 
In-Home Therapy provider directly to schedule an appointment for a behavioral health 
assessment and determination of medical need for the service. (See Section 4—“Helping 
Families Access Services”—for more information on making appointments.) 

3. A family that is concerned that the child or youth is in an immediate behavioral health 
crisis. The family should be directed to immediately call for Mobile Crisis Intervention 
through their local Emergency Services Provider (ESP). Mobile Crisis Intervention is a 
new MassHealth service that offers face-to-face, onsite crisis intervention wherever the 
child or youth is located. (See Section 4, “Helping Families Access Services,” for more 
information on making appointments.) 
Clinical Hub Service #2: In-Home Therapy 

When home dynamics are affected by a child or youth’s behavioral health needs, In-Home 
Therapy could be an appropriate service for the family. 

In-Home Therapy provides intensive family therapy for a child in the home and in 
community settings and replaces Family Stabilization Team (FST) services previously 
available through MassHealth. This service helps the family support the child’s well-being, as 
In-Home Therapy providers work with the family to understand family functioning and how 
relationships can be strengthened to benefit the child. In this service, a clinician and a trained 
paraprofessional work with the family to develop and implement a treatment plan, identify 
community resources, set limits, establish helpful routines, resolve difficult situations, or 
change problematic patterns that interfere with the child’s development. 

In-Home Therapy is a flexible service that allows providers to deliver services to the child or 
youth in the home, school, or other community settings. 

Who is likely to need In-Home Therapy? 

• 
families in need of more-urgent or intensive help with a child’s emotional and behavioral 
challenges than could be addressed through outpatient therapy; and 
• 
families who have identified their primary need as learning new ways to relate to one 
another, or new ways to set limits or regulate their child’s behavior, or who have tried 
outpatient therapy but not found it effective. 
In-Home Therapy offers greater flexibility than outpatient therapy, not only in intensity, but 
also in treatment setting. Therapeutic work in a natural environment can offer opportunities 
not available in a clinic setting for rehearsing new strategies. 

See Section 5, “Helping Families Find Services,” in their area for more information on making 
appointments. 

Clinical Hub Service #3: Intensive Care Coordination (ICC) 

When a child or youth enrolled in MassHealth Standard or MassHealth CommonHealth has 
serious emotional needs and challenges that require coordination among professionals and family 
supports, ICC—using a model called Wraparound Care Planning—may be the right service. 

ICC is a care-coordination service for children and youths with serious emotional 
disturbances (for the definition of serious emotional disturbance, see ICC Medical Necessity 
Criteria, Appendix B). In Wraparound Care Planning, families and youth work together with 
professionals, talk about their strengths and needs, and actively guide their own care. 

˜5 ˜ 



In ICC, a team leader, called a care coordinator, helps families bring together a team of people to 
create a child’s treatment plan, also known as the individual care plan. This Care Planning Team 
often includes therapists, teachers, social workers, and representatives of all child-serving agencies 
involved with the youth. It also includes “natural supports,” such as family members, friends, and 
people from the family’s neighborhood or community that the family invites to be part of the team. 

Together, the team comes up with ways to support the family’s goals for the child (or youth’s 
goals, in the case of an older child), creating the individual care plan. This plan, which also 
focuses on the family’s strengths and respects their cultural preferences, lists all behavioral 
health, social, therapeutic, or other services needed by the child and family, including 
informal and community resources. It will guide the child’s care and involve all providers and 
state agencies to integrate services. 

The Care Planning Team may meet monthly and with greater frequency for children and 
youths with more complex needs. At these meetings, the family, youth, and other team 
members chart progress, solve problems, and make adjustments to the individual care plan. 

The ICC Care Planning Team seeks to: 

• 
help the family obtain and coordinate services that the child needs and/or receives from 
providers, state agencies, special education, or a combination thereof; 
• 
assist with access to medically necessary services and ensure that these services are 
provided in a coordinated manner; and 
• 
facilitate a collaborative relationship among team members: the youth, family members, 
natural supports, service providers, state agency, and school staff, to help the child reach 
the goals in the individual care plan. 
Who is likely to need ICC? 

Children and youths who need, or receive, services from multiple providers, schools, or state 
agencies may benefit from ICC. ICC can help prioritize goals and monitor progress, ensuring 
that interventions being used are effective and coordinated. ICC can also address needs other 
than behavioral health, such as connecting families and/or youth with a variety of sustainable 
supports. Examples of sustainable supports include recreational activities for the child or youth, 
support groups, faith communities, extended family, and community-based social events. 

See Section 5, “Helping Families Find Services,” in their area for more information on making 
appointments. 

Enhanced Behavioral Health Service: Mobile Crisis Intervention 

If a child or youth under age 21 is experiencing a behavioral health crisis, the family or the youth 
(if 18 or over) can call the Mobile Crisis Intervention team 24 hours a day, seven days a week. 

Mobile Crisis Intervention provides a short-term therapeutic response service to a child or 
youth experiencing a behavioral health crisis. A Mobile Crisis Intervention team travels to 
the child’s location (e.g., home, school, child care) to provide onsite, face-to-face help. The 
service identifies, assesses, treats, and stabilizes situations to reduce the immediate risk of 
danger to the child or others, consistent with the child’s or youth’s Risk Management/Safety 
Plan, if one has been developed in another clinical service. Mobile Crisis Intervention may 
include psychiatric consultation, urgent psychopharmacology intervention, as needed, and 
referrals and linkages to all medically necessary behavioral health services and supports. 

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The Mobile Crisis Intervention team can stay involved for up to 72 hours, including follow-
up telephone support to the family. Short-term plans help the child or youth remain in the 
home and avoid out-of-home placement or hospitalization, when possible. Mobile Crisis 
Intervention services can also help the family access additional services and supports, if 
needed. In the event of a continuing crisis where the youth cannot safely remain in the home, 
Mobile Crisis Intervention will identify an alternative setting, such as a crisis-stabilization 
unit or hospital, where the youth’s safety and behavioral health needs can be better met. 

For children and youths receiving ICC or In-Home Therapy (IHT), Mobile Crisis 
Intervention staff will coordinate with the ICC Care Coordinator or IHT clinician throughout 
the delivery of the service. Mobile Crisis Intervention also links with the primary care 
physician, care management program, or additional behavioral health providers throughout 
the delivery of this service. 

Other Home- and Community-Based Behavioral Health Services 

MassHealth offers a range of behavioral health services for members under age 21, including 
the services described below. These new services are provided as part of a treatment plan 
developed through a clinical hub provider (outpatient therapy, IHT, or ICC). Tell families 
interested in the following services to contact a clinical hub provider about including these 
services in their child’s treatment plan. 

Family Support and Training (Family Partners) 

Family Partners help parents and caregivers to help their children reach their treatment 
goals. They are parents or caregivers of children with special needs themselves—they’ve 
“been there,” understand what families go through, and can share their experiences. Family 
Partners are not behavioral health professionals, but work closely with parents to make sure 
that children and youths receive services that are needed. Family Partners are provided by 
Community Service Agencies (CSAs) as an accompaniment to ICC. 

In-Home Behavioral Services 

In-Home Behavioral Services offer valuable support to a child or youth who has a challenging 
behavior that interferes with everyday life. Services are provided by a behavioral health 
provider, such as a therapist, who is skilled in understanding and treating difficult behaviors 
in children and youths. The provider works closely with the child and family to create a 
specific behavior plan to improve the child’s functioning. 

The provider may also work as a team with a skilled paraprofessional called a “behavior 
management monitor.” The monitor works with the child and family to implement the child’s 
behavior plan. In-Home Behavioral Services can be provided in places where the child is 
located, such as home, school, child care, and other community settings. 

Therapeutic Mentoring Services 

A therapeutic mentor works one-on-one with a youth to support and coach him or her 
to learn social skills, including better ways to communicate with other youths and adults, 
how to deal with different opinions, and how to get along with others. The therapeutic 
mentor works with the child to achieve goals in the plan written by an outpatient therapist, 
In-Home Therapy provider or an Intensive Care Coordination (ICC) team. Therapeutic 
Mentoring Services can be delivered in the home, school, or community, including social and 
recreational settings. 

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Structured Outpatient Addictions Program (SOAP) for Adolescents 

SOAP is a short-term, clinically intensive, structured day and/or evening substance abuse 
service. It provides multidisciplinary treatment to address the subacute needs of teens with 
addiction and/or co-occurring addiction and mental health conditions, while allowing them 
to continue to work or attend school and be part of family life. 

4. Helping Families Access Services 
You can help a family find the most appropriate behavioral health service as quickly as possible 
by becoming familiar with the services and the three “clinical hubs” of the service system: 

• outpatient therapy; 

• In-Home Therapy (IHT); and 
• Intensive Care Coordination (ICC). 
To help you and the youths and families you see, MassHealth has developed Worried About 
the Way Your Child Is Acting or Feeling? a family-friendly brochure that contains descriptions 
of the new MassHealth behavioral health services. Copies of the brochure are available 
by calling MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-790-4130) or by 
visiting the CBHI Web page. 

You can help families take the first step to help their child. No referral is needed. Families 
choose the service that they think may be best and call the behavioral health provider directly 
to learn more. The behavioral health provider will work with the family to see if the service is 
appropriate for the child’s needs and the family’s situation, and if not, the behavioral health 
provider will help the family get a more-appropriate service. 

5. Helping Families Find Services in Their Area 
You can help a family locate a behavioral health service in their area in one of the following ways. 

1. Consult the provider lists in Appendix A of this guide. (Note: Provider lists are subject to 
change. For the most current information, contact the child’s health plan.). 
2. Call the customer service department of the youth’s MassHealth health plan. 
Knowledgeable staff are available to help the family find the right service. 
Boston Medical Center (BMC) HealthNet Plan: 1-888-566-0010 (English and other 
languages), 1-888-566-0012 (Spanish), TTY: 1-800-421-1220 
Health New England: 1-413-788-0123 or 1-800-786-9999, TTY: 1-800-439-2370 
Fallon Community Health Plan: 1-800-868-5200, TTY: 1-877-608-7677 
Neighborhood Health Plan: 1-800-462-5449, TTY: 1-800-655-1761 
Network Health: 1-888-257-1985, TTY: 1-888-391-5535 
Massachusetts Behavioral Health Partnership (manages the mental health and 
substance abuse services for Primary Care Clinician plan members and MassHealth 
fee-for-service members): 1-800-495-0086, TTY: 617-790-4130 
If a family does not know their child’s health plan, the parent or guardian can call MassHealth 
Customer Service (1-800-841-2900, TTY: 1-800-497-4648) to find out. 

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6. Frequently Asked Questions 
Can I call on behalf of the family or a youth between the ages of 18 and 21? 

• 
You can call with the family’s or older youth’s permission. 
How do I assist a family to access outpatient therapy? 

• 
Families can access an outpatient provider by contacting their child’s MassHealth health 
plan. (Customer service phone numbers for the MassHealth health plans are listed at the 
end of this guide.) If the parents or caregivers are unsure of the youth’s health plan, they 
can call MassHealth Customer Service at 800-841-2099 (TTY: 800-497-4648) for help. 
• 
Families can also ask their primary care provider for help finding an outpatient provider. 
They can also directly contact a behavioral health outpatient provider and ask if they take 
MassHealth. 
How do I help a family access In-Home Therapy? 

• 
Appendix A lists the In-Home Therapy providers available to members enrolled in 
MassHealth’s health plans. Members who are enrolled in the Massachusetts Behavioral 
Health Partnership (MBHP) have additional provider choices. This selection is also 
listed in Appendix A. Current In-Home Therapy provider network information for 
each MassHealth health plan is also available by contacting the family’s health plan. The 
number can be found on the family’s health plan card. 
How do I help a family access ICC? 

• 
Appendix A lists Intensive Care Coordination providers. The service is delivered by 
32 organizations called Community Service Agencies (CSAs). There are CSAs for each 
geographic area of the state. Families with MassHealth-enrolled youth can go to any CSA 
of their choosing. 
What if a young person (under 21) is living independently? 

• 
A youth enrolled in MassHealth Standard or MassHealth CommonHealth and who 
lives without a parent or guardian, or otherwise does not require parental consent 
for treatment, can request these services, including ICC, and can work with the Care 
Coordinator to convene his or her own team. 
How do I assist a family to access Mobile Crisis Intervention? 

• 
Mobile Crisis Intervention is provided by regionally based emergency service providers 
(ESPs). Appendix A lists the regional Mobile Crisis Intervention providers. 
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7. For More Information 
To learn more about the services mentioned in this guide, visit the following resources. 

MassHealth: www.mass.gov/masshealth 

Children’s Behavioral Health Initiative (CBHI): www.mass.gov/masshealth/childbehavioralhealth 
On this website you can find: this Guide for staff; ordering information for the family brochure, 
“Worried About the Way Your Child is Acting of Feeling?”; detailed descriptions of the new 
home-and community-based services; the” Medical Necessity Criteria” for these new services: 
and many other resources. 

National Wraparound Initiative: www.rtc.pdx.edu/nwi 

8. Helpful Telephone Numbers 
To speak to a customer-service representative, please call the appropriate phone number below. 

If the child is not enrolled in a MassHealth managed care plan 

MassHealth Customer Service: 1-800-841-2900 
(TTY: 1-800-497-4648 for people with partial or total hearing loss) 


If the child is enrolled in a MassHealth managed care plan 

Boston Medical Center (BMC) HealthNet Plan: 1-888-566-0010 (English and other 
languages) or 1-888-566-0012 (Spanish) 
(TTY: 1-800-421-1220 for people with partial or total hearing loss) 


Health New England: 1-413-788-0123 or 1-800-786-9999 
(TTY: 1-800-439-2370 for people with partial or total hearing loss) 


Fallon Community Health Plan: 1-800-868-5200 
(TTY: 1-877-608-7677 for people with partial or total hearing loss) 


Neighborhood Health Plan: 1-800-462-5449 
(TTY: 1-800-655-1761 for people with partial or total hearing loss) 


Network Health: 1-888-257-1985 
(TTY: 1-888-391-5535 for people with partial or total hearing loss) 


Massachusetts Behavioral Health Partnership (manages the mental health and substance 
abuse services for Primary Care Clinician plan members): 1-800-495-0086 (TTY: 617-790-4130 
for people with partial or total hearing loss) 

Afterword 

This guide was produced by the Children’s Behavioral Health Initiative (CBHI), an 
interagency initiative of the Executive Office of Health and Human Services. Our mission 
is to strengthen, expand, and integrate Massachusetts services into a comprehensive, 
community-based system of care so that families and their children with significant 
behavioral, emotional, or mental health needs can obtain the services necessary for success in 
home, school, and community. 

˜ 10 ˜ 


Attachment A: Service Providers by Area 


Metro Boston 


(Note: Providers are subject to change.) 

Outpatient Therapy 

Boston Medical Center (BMC) HealthNet Plan 

1-888-566-0010 (English and other languages) 
1-888-566-0012 (Spanish) | TTY: 1-800-421-1220 

Fallon Community Health Plan 

1-800-868-5200 | TTY: 1-877-608-7677 

Health New England 

1-413-788-0123 or 1-800-786-9999 
TTY: 1-800-439-2370 

Neighborhood Health Plan 

1-800-462-5449 | TTY: 1-800-655-1761 

Network Health 

1-888-257-1985 | TTY: 617-888-391-5535 

Primary Care Clinician (PCC) Plan 

1-800-841-2900 | TTY: 1-800-497-4648 

Massachusetts Behavioral Health Partnership 

1-800-495-0086 | TTY: 617-790-4130 

If unsure of the child’s health plan, call 
MassHealth Customer Service to find out: 
1-800-841-2900, TTY: 1-800-497-4648. 

In-Home Therapy 

Academic & Behavioral Clinic (ABaC) 

Dorchester . . . . . . . . . . . 1-617-822-0829 

Arbour Counseling Services 

Allston . . . . . . . . . . . . .1-617-782-0505 

Bay State Community Services 

Weymouth . . . . . . . . . . . 1-781-331-4015, Ext. 30 

Brookline Community Mental Health Center** 

Brookline . . . . . . . . . . . . 1-617-277-8107 

Children’s Charter Key Program ** 

Waltham . . . . . . . . . . . . 781-894-4325 Ext.19 

Children’s Services of Roxbury** 

Boston . . . . . . . . . . . . .617-989-9499 

Dimock Community Health Center** 

Roxbury. . . . . . . . . . . . .1-617-442-8800 

The Family Center 

Somerville . . . . . . . . . . . 1-617-628-8815 

Family and Community Solutions 

Brighton, Dorchester, Jamaica Plain, Needham 
1-617-787-1901 

Family Service of Greater Boston 

Jamaica Plain . . . . . . . . . 1-617-523-6400, Ext. 5861 

Germaine Lawrence** 

Arlington . . . . . . . . . . . . 1-617-648-6200 

The Guidance Center** 

Cambridge, Somerville . . . . 1-781-958-8184 

Home for Little Wanderers 

Brighton, Jamaica Plain, Norwood, Roslindale, Roxbury, 
Somerville, Walpole, Waltham 1-617-469-8652 
Referral Pager . . . . . . . . . 1-781-317-8081 

Justice Resource Institute 

Lexington . . . . . . . . . . . . 1-781-247-6800, Ext. 207 

Latin American Health Institute 

Boston . . . . . . . . . . . . .1-617-778-1171 

MSPCC 

Jamaica Plain . . . . . . . . . 1-617-983-5800 

North American Family Institute ** 

Arlington . . . . . . . . . . . . 1-978-882-4831 

North Suffolk Mental Health Association 

Boston, Chelsea, Revere . . . 1-617-912-7774 

˜ 11 ˜ 



In-Home Therapy (continued) 

Osiris Family Institute 

Roxbury. . . . . . . . . . . . .1-617-442-2002 

Priority Professional Care** 

Mattapan. . . . . . . . . . . .1-857-598-4774 

Pyramid Builders Associates 

Boston . . . . . . . . . . . . .1-617-516-0280 

Riverside Community Care 

Dedham, Needham, Newton, Norwood, Wakefield 
1-781-433-0672, Ext. 5622 

Roxbury Multi-Service Center** 

Dorchester . . . . . . . . . . . 1-617-560-8422, Ext. 421 

Somerville Mental Health 

Somerville . . . . . . . . . . . 1-617-625-0710 

South Bay Mental Health 

Weymouth . . . . . . . . . . . 1-617-847-1937 

South Shore Mental Health 

Boston . . . . . . . . . . . . .1-617-877-5952 
Quincy . . . . . . . . . . . . .1-617-847-1937 

Wayside Youth & Family Support Network 

Arlington, Waltham . . . . . . 1-781-891-0556, Ext. 17 

**For MBHP Members only 

Intensive Care Coordination 

Bay State Community Services 

Quincy . . . . . . . . . . . . . 1-617-471-8400, Ext. 163 

Children’s Services of Roxbury 

Boston . . . . . . . . . . . . .1-617-989-9499 

The Guidance Center 

Cambridge, Somerville . . . . 1-617-354-1519, Ext. 114 

Home for Little Wanderers 

Dorchester . . . . . . . . . . . 1-617-288-7450, Ext. 107 
Roslindale . . . . . . . . . . . 1-617-469-8688 

Intensive Care Coordination (continued) 

The Learning Center for the Deaf, Walden School 

Statewide. . . . . . . . . . . . 1-508-879-5110 
Videophone . . . . . . . . . . 1-866-641-1780 


MSPCC 

Jamaica Plain . . . . . . . . . 1-617-983-5842 

North Suffolk Mental Health Association 

Revere. . . . . . . . . . . . . .1-617-912-7708 

Riverside Community Care 

Arlington . . . . . . . . . . . . 1-877-869-3016 

Mobile Crisis Intervention 

Boston 24-hour access number 

Allston, Brighton, Charlestown, Dorchester, East Boston, 
Hyde Park, Jamaica Plain, Lower Mills, Mattapan, 
Roslindale, Roxbury, South Boston, West Roxbury, 
Brookline, Chelsea, Revere, Winthrop 
. . . . . . . . . . . . . . . . . .1-800-981-4357 


Cambridge/Somerville 24-hour access number 
1-800-981-4357 

Norwood 24-hour access number 

Canton, Dedham, Dover, Foxboro, Medfield, Millis, 
Needham, Newton, Norfolk, Norwood, Plainville, Sharon, 
Walpole, Wellesley, Weston, Westwood, Wrentham 
. . . . . . . . . . . . . . . . . .1-800-529-5077 

South Shore 24-hour access number 

Braintree, Cohasset, Hingham, Hull, Milton, Norwell, 
Quincy, Randolph, Scituate, Weymouth 
. . . . . . . . . . . . . . . . . .1-800-528-4890 

˜ 12 ˜ 



Southeastern Massachusetts 


(Note: Providers are subject to change.) 

Outpatient Therapy 

Boston Medical Center (BMC) HealthNet Plan 

1-888-566-0010 (English and other languages) 
1-888-566-0012 (Spanish) | TTY: 1-800-421-1220 

Fallon Community Health Plan 

1-800-868-5200 | TTY: 1-877-608-7677 

Health New England 

1-413-788-0123 or 1-800-786-9999 
TTY: 1-800-439-2370 

Neighborhood Health Plan 

1-800-462-5449 | TTY: 1-800-655-1761 

Network Health 

1-888-257-1985 | TTY: 1-888-391-5535 

Primary Care Clinician (PCC) Plan 

1-800-841-2900 | TTY: 1-800-497-4648 

Massachusetts Behavioral Health Partnership 

1-800-495-0086 | TTY: 617-790-4130 

If unsure of the child’s health plan, call 
MassHealth Customer Service to find out: 
1-800-841-2900, TTY: 1-800-497-4648. 

In-Home Therapy 

Arbour Fuller Hospital** 

Attleboro . . . . . . . . . . . .1-508-761-8500, Ext. 2302 

BAMSI** 

Brockton, East Bridgewater . 1-508-584-0074, Ext. 101 

Bay State Community Services 

Plymouth . . . . . . . . . . . . 1-508-830-3444, Ext. 306 

Child & Family Services 

Cape Cod. . . . . . . . . . . .1-508-778-1839 
Fall River . . . . . . . . . . . .1-508-676-5708 
New Bedford . . . . . . . . . . 1-508-990-0894 

Community Care Services, Inc 

Attleboro, Berkley, Cape Cod, Fall River, 
Middleboro, New Bedford, Plymouth, Taunton 
. . . . . . . . . . . . . . . . . .1-508-245-4009 

In-Home Therapy (continued) 

Community Counseling of Bristol County, Inc 

Attleboro , Taunton . . . . . . 1-508-977-8124 

Family Continuity 

Hyannis, Plymouth . . . . . . 1-508-862-0273 

Family Services Association ** 

Fall River . . . . . . . . . . . .1-508-730-1138 

Justice Resource Institute 

Brockton, Cape Cod, Taunton 1-508-828-1304 

Latin American Health Institute 

Brockton . . . . . . . . . . . . 1-508-941-0005, Ext. 235 

Martha’s Vineyard Community Services 

Martha’s Vineyard . . . . . . . 1-508-693-7900 

MSPCC 

Hyannis . . . . . . . . . . . . . 1-508-775-0275 

Pyramid Builders Associates 

Brockton . . . . . . . . . . . .1-617-516-0280 

South Bay Mental Health** 

Attleboro, Brockton, Fall River, Plymouth, S. Yarmouth 
1-508-427-5362 

South Shore Mental Health 

Brockton, Plymouth. . . . . . 1-617-847-1914 

St Vincent’s Home 

Fall River . . . . . . . . . . . .1-508-235-3291 

**For MBHP Members only 

Intensive Care Coordination 

BAMSI 

Brockton . . . . . . . . . . . . 1-508-587-2579, Ext. 30 

Bay State Community Services 

Plymouth . . . . . . . . . . . . 1-508-830-3444, Ext. 321 

Child and Family Services 

New Bedford . . . . . . . . . . 1-508-990-0894 

˜ 13 ˜ 



Community Counseling of Bristol County 

Attleboro . . . . . . . . . . . . 1-508-828-9112 

Intensive Care Coordination (continued) 

Family Service Association 

Fall River . . . . . . . . . . . .1-508-730-1138 

Justice Resource Institute 1-888-889-8902 
Cape Cod . . . . . . . . . . . .1-508-771-3156 


The Learning Center for the Deaf, Walden School 

Statewide. . . . . . . . . . . . 1-508-879-5110 
Videophone . . . . . . . . . . 1-866-641-1780 

Mobile Crisis Intervention 

Southern Coast 24-hour access number: 

Acushnet, Carver, Dartmouth, Duxbury, Fairhaven, 
Halifax, Hanover, Hanson, Kingston, Marion, Marshfield, 
Mattapoisett, New Bedford, Pembroke, Plymouth, 
Plympton, Rochester, Wareham 
. . . . . . . . . . . . . . . . . .1-877-996-3154 


Northeastern Massachusetts 


Mobile Crisis Intervention (continued) 

Brockton 24-hour access number: 

Abington, Avon, Bridgewater, Brockton, East 
Bridgewater, Easton, Holbrook, Rockland, Stoughton, 
West Bridgewater, Whitman 
. . . . . . . . . . . . . . . . . .1-877-670-9957 

Cape Cod and the Islands 24-hour access number: 

Aquinnah, Barnstable, Bourne, Brewster, Chatham, 
Chilmark, Cotuit, Dennis, Eastham, Edgartown, 
Falmouth, Gosnold, Harwich, Hyannis, Mashpee, 
Nantucket, Oak Bluffs, Orleans, Osterville, 
Provincetown, Sandwich, Tisbury, Truro, Wellfleet, West 
Tisbury, Woods Hole, Yarmouth 

. . . . . . . . . . . . . . . . . .1-800-322-1356 

Fall River 24-hour access number: 

Fall River, Freetown, Somerset, Swansea, Westport 
. . . . . . . . . . . . . . . . . .1-877-425-0048 

Taunton/Attleboro 24-hour access number: 

Attleboro, Berkley, Dighton, Lakeville, Mansfield, 
Middleborough, North Attleboro, Norton, Raynham, 
Rehoboth, Seekonk, Taunton 
. . . . . . . . . . . . . . . . . .1-800-660-4300 


(Note: Providers are subject to change.) 

Outpatient Therapy 

Boston Medical Center (BMC) HealthNet Plan 

1-888-566-0010 (English and other languages) 
1-888-566-0012 (Spanish) | TTY: 1-800-421-1220 

Fallon Community Health Plan 

1-800-868-5200 | TTY: 1-877-608-7677 

Health New England 

1-413-788-0123 or 1-800-786-9999 
TTY: 1-800-439-2370 

Neighborhood Health Plan 

1-800-462-5449 | TTY: 1-800-655-1761 

Network Health 

1-888-257-1985 | TTY: 1-888-391-5535 

Primary Care Clinician (PCC) Plan 

1-800-841-2900 | TTY: 1-800-497-4648 

Massachusetts Behavioral Health Partnership 

1-800-495-0086 | TTY: 617-790-4130 

If unsure of the child’s health plan, call 
MassHealth Customer Service to find out: 
1-800-841-2900, TTY: 1-800-497-4648. 

In-Home Therapy 

Children’s Friend and Family Services 

Salem. . . . . . . . . . . . . .1-978-744-7905, Ext. 250 

Eliot Community Human Services 

Lynn. . . . . . . . . . . . . . .1-781-581-4493 

Family Continuity 

Lawrence. . . . . . . . . . . .1-978-687-1617 
Peabody . . . . . . . . . . . .1-978-927-9410 

Health & Education Services, Inc 

Beverly, Gloucester, Haverhill, Ipswich, Lawrence, Salem 
1-978-620-1700 

Key Program** 

Methuen . . . . . . . . . . . .1-978-685-0194 

˜ 14 ˜ 



In-Home Therapy (continued) 

Lowell Treatment Center 

Lowell . . . . . . . . . . . . . . 1-800-727-6324, Ext. 1 

MSPCC 

Lawrence, Lowell . . . . . . . 1-978-681-9544 

North American Family Institute (NFI)** 

Peabody . . . . . . . . . . . .1-978-882-4831 

Pyramid Builders Associates 

Lynn. . . . . . . . . . . . . . .1-781-780-3566 

St Ann’s Home 

Methuen 1-978-682-5276 

South Bay Mental Health** 

Lawrence, Lowell . . . . . . . 1-800-244-4691 

Wayside Youth & Family Support Network 

Malden . . . . . . . . . . . . . 1-781-891-0556, Ext. 17 

**For MBHP Members only 

Intensive Care Coordination 

Children’s Friend and Family Services 

Lawrence. . . . . . . . . . . .1-978-682-7289 
Lynn. . . . . . . . . . . . . . .1-781-593-7676 

Eliot Community Human Services 

Malden . . . . . . . . . . . . .1-781-395-0632 

Health & Education Services, Inc 

Beverly . . . . . . . . . . . . .1-978-922-0025 
Haverhill . . . . . . . . . . . . 1-978-374-0414 

The Learning Center for the Deaf, Walden School 

Statewide. . . . . . . . . . . . 1-508-879-5110 
Videophone . . . . . . . . . . 1-866-641-1780 

MSPCC 

Lowell. . . . . . . . . . . . . .1-978-937-3087 

Mobile Crisis Intervention 

North Essex 24-hour access number 

Amesbury, Beverly, Boxford, Danvers, Essex, 
Georgetown, Gloucester, Groveland, Hamilton, 
Haverhill, Ipswich, Manchester-by-the-Sea, Marblehead, 
Merrimac, Middleton, Newbury, Newburyport, Peabody, 
Rockport, Rowley, Salem, Salisbury, Topsfield, Wenham, 
West Newbury 
. . . . . . . . . . . . . . . . . .1-866-523-1216 


Lawrence 24-hour access number 

Andover, Lawrence, Methuen, North Andover 
. . . . . . . . . . . . . . . . . .1-877-255-1261 

Lowell 24-hour access number 

Billerica, Chelmsford, Dracut, Dunstable, Lowell, 
Tewksbury, Tyngsboro, Westford 
. . . . . . . . . . . . . . . . . .1-800-830-5177 

Tri-City 24-hour access number 

Everett, Lynn, Lynnfield, Malden, Medford, Melrose, 
Nahant, North Reading, Reading, Saugus, Stoneham, 
Swampscott, Wakefield 
. . . . . . . . . . . . . . . . . .1-800-988-1111 


˜ 15 ˜ 



Central Massachusetts 


(Note: Providers are subject to change.) 

Outpatient Therapy 

Boston Medical Center (BMC) HealthNet Plan 

1-888-566-0010 (English and other languages) 
1-888-566-0012 (Spanish) | TTY: 1-800-421-1220 

Fallon Community Health Plan 

1-800-868-5200 | TTY: 1-877-608-7677 

Health New England 

1-413-788-0123 or 1-800-786-9999 
TTY: 1-800-439-2370 

Neighborhood Health Plan 

1-800-462-5449 | TTY: 1-800-655-1761 

Network Health 

1-888-257-1985 | TTY: 1-888-391-5535 

Primary Care Clinician (PCC) Plan 

1-800-841-2900 | TTY: 1-800-497-4648 

Massachusetts Behavioral Health Partnership 

1-800-495-0086 | TTY: 617-790-4130 

If unsure of the child’s health plan, call 
MassHealth Customer Service to find out: 
1-800-841-2900, TTY: 1-800-497-4648. 

In-Home Therapy 

Advocates 

Framingham, Marlborough. . 1-508-485-9300 

Community Healthlink 

Gardner, Leominster, Worcester 
. . . . . . . . . . . . . . . . . .1-508-421-4527 

Counseling and Assessment Clinic of Worcester, LLC 

Fitchburg, Worcester . . . . . 1-508-756-5400 

Family Continuity Programs 

Whitinsville, Worcester . . . . 1-508-234-4181 

LUK Crisis Center 

Fitchburg, Webster, Worcester 
. . . . . . . . . . . . . . . . . .1-800-579-0000 

In-Home Therapy (continued) 

MSPCC 

Worcester. . . . . . . . . . . . 1-508-753-2967 

Multicultural Wellness Center 

Worcester . . . . . . . . . . . 1-508-752-4665 

Riverside Community Care 

Upton. . . . . . . . . . . . . .1-508-529-7000 

SMOC Behavioral Health Services 

Framingham . . . . . . . . . . 1-508-879-2250 

South Bay Mental Health** 

Leominster, Worcester . . . . 1-800-244-4691 

Wayside Youth & Family Support Network 

Framingham . . . . . . . . . . 1-508-620-0010, Ext. 306 
Milford . . . . . . . . . . . . . 1-508-620-0010, Ext. 324 

YOU, Inc 

Southbridge, Worcester . . . 1-508-770-0511, Ext. 122 
Gardner, . . . . . . . . . . . . 1-978-632-2321, Ext. 16 

Intensive Care Coordination 

Community Healthlink 

Leominster . . . . . . . . . . . 1-877-240-2755 
Worcester. . . . . . . . . . . . 1-877-778-5030 

The Learning Center for the Deaf, Walden School 

Statewide. . . . . . . . . . . . 1-508-879-5110 
Videophone . . . . . . . . . . 1-866-641-1780 

Wayside Youth & Family Services 

Framingham . . . . . . . . . . 1-508-620-0010 

YOU, Inc. . . . . . . . . . . . 1-508-765-9102, Ext. 18 
Southbridge . . . . . . . . . . 1-800-435-9990 

˜ 16 ˜ 



Mobile Crisis Intervention 

MetroWest 24-hour access number 

Acton, Ashland, Arlington, Bedford, Belmont, 
Boxborough, Burlington, Carlisle, Concord, 
Framingham, Holliston, Hopkinton, Hudson, Lexington, 
Lincoln, Littleton, Maynard, Marlborough, Natick, 
Northborough, Sherborn, Southborough, Stow, 
Sudbury, Waltham, Watertown, Wayland, Westborough, 
Wilmington, Winchester, Woburn 
. . . . . . . . . . . . . . . . . .1-800-640-5432 


North County 24-hour access number 

Ashburnham, Ashby, Ayer, Barre, Berlin, Bolton, Clinton, 
Fitchburg, Gardner, Groton, Harvard, Hubbardston, 
Lancaster, Leominster, Lunenburg, New Braintree, 
Oakham, Pepperell, Princeton, Rutland, Shirley, Sterling, 
Templeton, Townsend, Westminster, Winchendon 

. . . . . . . . . . . . . . . . . .1-800-977-5555 

Western Massachusetts 


South County 24-hour access number 

Bellingham, Blackstone, Brimfield, Brookfield, 
Charlton, Douglas, Dudley, East Brookfield, Franklin, 
Holland, Hopedale, Medway, Mendon, Milford, Millville, 
Northbridge, North Brookfield, Oxford, Southbridge, 
Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, 
Webster, West Brookfield 

. . . . . . . . . . . . . . . . . .1-800-294-4665 

Worcester 24-hour access number 

Auburn, Boylston, Grafton, Holden, Leicester, Millbury, 
Paxton, Shrewsbury, Spencer, West Boylston, Worcester 

. . . . . . . . . . . . . . . . . .1-866-549-2142 

(Note: Providers are subject to change.) 

Outpatient Therapy 

Boston Medical Center (BMC) HealthNet Plan 

1-888-566-0010 (English and other languages) 
1-888-566-0012 (Spanish) | TTY: 1-800-421-1220 

Fallon Community Health Plan 

1-800-868-5200 | TTY: 1-877-608-7677 

Health New England 

1-413-788-0123 or 1-800-786-9999 
TTY: 1-800-439-2370 

Neighborhood Health Plan 

1-800-462-5449 | TTY: 1-800-655-1761 

Network Health 

1-888-257-1985 | TTY: 1-888-391-5535 

Primary Care Clinician (PCC) Plan 

1-800-841-2900 | TTY: 1-800-497-4648 

Massachusetts Behavioral Health Partnership 

1-800-495-0086 | TTY: 617-790-4130 

If unsure of the child’s health plan, call 
MassHealth Customer Service to find out: 
1-800-841-2900, TTY: 1-800-497-4648. 

In-Home Therapy 

Academic & Behavioral Clinic (ABaC) 

Springfield . . . . . . . . . . . 1-617-822-0829 

Behavioral Health Network (BHN) 

. . . . . . . . . . . . . . . . . .1-413-736-0127 or 
Holyoke, Springfield . . . . . 1-413-427-0808 

Brien Center for Mental Health and Substance Abuse 
Services 

Great Barrington . . . . . . . 1-413-528-9156 
North Adams . . . . . . . . . . 1-413-664-4541 
Pittsfield, Berkshire County . 1-413-499-0412 

Brightside for Families and Children 

West Springfield . . . . . . . . 1-413-788-7366 

Carson Center for Human Services 

Ware. . . . . . . . . . . . . . .1-413-967-6241 
Westfield . . . . . . . . . . . . 1-413-568-1421 

Clinical and Support Options 

Athol . . . . . . . . . . . . . .1-978-249-9490 
Greenfield . . . . . . . . . . . 1-413-774-1000 
Northampton . . . . . . . . . 1-413-582-0471 
Pittsfield . . . . . . . . . . . . 1-413-236-5656 
Springfield . . . . . . . . . . . 1-413-737-9544 

˜ 17 ˜ 



In-Home Therapy (continued) Mobile Crisis Intervention 


Community Services Institute** 

Springfield . . . . . . . . . . . 1-413-739-5572 

Cutchins Programs for Children and Families** 

Northampton . . . . . . . . . 1-413-584-1310 

Gandara Center. . . . . . . . 413-846-0445 or 
Holyoke, Springfield. . . . . . 413-866-0446 

The Key Program 

Easthampton. . . . . . . . . . 1-413-733-3113 
Greenfield, Northampton . . 1-413-772-6422 
Pittsfield, Berkshire County . 1-413-443-7218 
Springfield . . . . . . . . . . . 1-413-781-6485 
. . . . . . . . . . . . . . . . . .1-413-733-3113, Ext. 1 

MSPCC 

Holyoke. . . . . . . . . . . . .1-413-532-9446 
Springfield . . . . . . . . . . . 1-413-734-4978 

Northeast Center for Youth and Families 

Easthampton. . . . . . . . . . 1-413-529-7777 

ServiceNet . . . . . . . . . . .1-413-585-1328 
Greenfield, Northampton . . 1-877-984-6855 


**For MBHP Members only 

Intensive Care Coordination 

Behavioral Health Network (BHN) 

Chicopee, Springfield, Ware . 1-413-737-0960 

Brien Center for Mental Health and Substance Abuse 
Services 

Pitsfield. . . . . . . . . . . . . 1-413-499-0412 

Carson Center for Human Services 

. . . . . . . . . . . . . . . . . .1-888-877-6346 
Westfield . . . . . . . . . . . . 1-413-572-4111 

Clinical & Support Options 

Athol, Orange . . . . . . . . . 1-978-249-9490 
Greenfield . . . . . . . . . . . 1-413-774-1000 
Northampton . . . . . . . . . 1-413-582-0471 

Gandara Center. . . . . . . . 1-413-846-0445 or 
Holyoke , Springfield . . . . . 1-413-866-0446 

The Berkshires 24-hour access number 

Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, 
Egremont, Florida, Great Barrington, Hancock, Hinsdale, 
Lanesboro, Lee, Lenox, Monroe, Monterey, Mount 
Washington, New Ashford, New Marlboro, North Adams, 
Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, 
Sheffield, Stockbridge, Tyringham, Washington, West 
Stockbridge, Williamstown, Windsor 

. . . . . . . . . . . . . . . . . .1-800-252-0227 

Greenfield 24-hour access number 

Ashfield, Athol, Bernardston, Buckland, Charlemont, 
Colrain, Conway, Deerfield, Erving, Gill, Greenfield, 
Hawley, Heath, Leverett, Leyden, Millers Falls, Montague, 
New Salem, Northfield, Orange, Petersham, Phillipston, 
Rowe, Royalston, Shelburne, Shutesbury, Sunderland, 
Turners Falls, Warwick, Wendell, Whately 

. . . . . . . . . . . . . . . . . .1-800-562-0112 

Northampton 24-hour access number 

Amherst, Chesterfield, Cummington, Easthampton, 
Florence, Goshen, Hadley, Hatfield, Middlefield, 
Northampton, Pelham, Plainfield, Westhampton, 
Williamsburg, Worthington 
. . . . . . . . . . . . . . . . . .1-800-562-0112 


Southern Pioneer Valley 24-hour access number 

Agawam, Belchertown, Blandford, Bondsville, Chester, 
Chicopee, East Longmeadow, Granby, Granville, 
Hampden, Holyoke, Huntington, Indian Orchard, 
Longmeadow, Ludlow, Monson, Montgomery, Palmer, 
Russell, South Hadley, Southampton, Southwick, 
Springfield, Thorndike, Three Rivers, Tolland, Ware, 
Westfield, West Springfield, Wilbraham 

. . . . . . . . . . . . . . . . . .1-800-437-5922 

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