This job aid describes how to:
*	 Download the responses that you receive from the Commonwealth after submitting batch claims files for 
processing. After submitting a claim, regardless of the method of submission, a 997 is generated and 
used by providers to determine the status of their submitted claims. For this example, you will download a 
997 functional response.


Access Download Responses
From the MassHealth Provider Online Service Center home panel:
1.	Click Manage Claims and Payments. 
2.	Click Batch Process Claims.
3.	Click Download Responses.

Access the Search Criteria Panel
From the Download Response Search Criteria panel:
1.	Select Provider ID from the drop-down list.
2.	Select Transaction Type from the drop-down list, or enter Tracking Number.
3.	Enter From Date.
4.	Enter To Date. 
5.	Click Search.

Access the Search Results Panel
From the Search Results panel:
1.	Click the File Name link for the transaction file you wish to view.

Access the File Download Window
From the File Download window:
2.	Click Open or Save.






Save the Transaction File
From the Save As window:
1.	Determine where you want to save the file.
2.	Click Save.
3.	Click Close.


NewMMIS Job Aid: Batch Claims – Download Responses
MassHealth Provider Online Service Center	1 of 2	Revised: July 19, 2010
		v2.1 
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