The POSC offers standard Claims Metrics and Reports to view. This job aid describes how to: 

• Access metrics and reports 
• Open and view the metrics and reports 
• Save a report 

Access View Claims Metrics/Reports
 
From the Provider Online Service Center home page: 

1.	Click Manage Correspondence and Reporting. 

2.	Click View Metrics/Reports. The View/Metrics Report panel appears. 

3.	Select the Provider ID from the drop-down list. 

4.	Click Search. 

5.	Click the appropriate PDF link to open the file.

View the Report PDF file
After you click the PDF link, a pop-up window opens. 

6.	Click Open. The report opens in a new window.  

7.	View the report. 

Save a Copy
From the File menu: 

8.	Click the appropriate menu option to a save a copy (i.e. Save a copy or Save as). 

Note: If you receive an Adobe Reader message, click OK. 

9.	Navigate to the desired location; enter a title in the File name field and click Save. 










Add a New Certification
On the List of Certifications panel:
1.	Click New Item.
2.	Enter the certification number in the Certification Number field.
3.	Select the certifying agency from the Agency Name drop-down list.
4.	Enter the new date in the Effective Date field.
5.	Enter 12/31/2299 in the End Date field.
6.	Click Add to save the changes.
Note: Once all updates are complete, click Submit.  To cancel out of a panel, click Cancel Item. To 
cancel the entire update, click Cancel Service. 
POSC Job Aid: View Metrics and Reports
MassHealth Provider Online Service Center	1 of 2	Revised:  August 4, 2010
V1.1
Provider Online Service Center - Submit a Referral
MassHealth Provider Online Service Center 	Submit a Referral	1/4