The PACE program is a comprehensive health program that is designed to keep frail, older individuals living in the 
community. PACE serves individuals who are 55 or older, certified to need nursing home care, and able to live 
safely in the community at the time of enrollment. Enrollment may end at the request of the member or because of 
death. This job aid describes how to:

*	Search for a member record
*	Enter the disenrollment reason
*	Submit the request

Access Enroll/Disenroll PACE Members
From the MassHealth Provider Online Service Center home page:
1.	Click Manage Members.
2.	Click Enrollment.
3.	Click Enroll/Disenroll PACE Members. The Member Search panel is displayed.
Search for Member Record
On the Member Search panel:
4.	Verify your health plan’s provider ID defaults in the Provider ID field. 
5.	Enter the Member ID.
6.	Enter the MassHealth member’s Last Name.
7.	Enter the MassHealth member’s First Name.
8.	Click Search to locate the member’s information.
Note: If the member is currently a valid member of PACE, the Disenrollment panel is displayed.
Disenroll Member
On the Disenrollment panel:
9.	Select the disenrollment reason from the drop-down list.
10.	Click Submit to submit the disenrollment. The Disenrollment Confirmation panel is displayed.
Disenrollment Confirmation
On the Disenrollment Confirmation panel:
11.	Verify the disenrollment has been validated by NewMMIS.
Note: Disenrollment occurs on the last calendar day of the month.
12.	Click Enroll/Disenroll Another Member if you have additional disenrollments or click Close to end the 
process.

NewMMIS Job Aid: Disenroll a Member from Program for All 
Inclusive Care for the Elderly (PACE)
MassHealth Provider Online Service Center	1 of 1	Revised: July 28, 2010
		v2.2

Provider Online Service Center - Submit a Referral
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