FY17 Performance Metrics, Goals & Progress

This is the preliminary report on the progress toward achieving the FY17 targets, reported as of 12/31/16.

 

Executive Office of Health and Human Services - Secretary Marylou Sudders

AGENCYFY17 METRICFY17 TARGETFY17 PROGRESS (as of 12/31/16)
Department of Children and Families

Children kept safe from repeat maltreatment

94.6% of child victims of abuse/neglect are kept safe from subsequent acts of abuse/neglect for 6 months

88.21%
Department of Children and Families

Permanency in 12 months for children exiting DCF care

75.2% of children exiting to reunification will have been reunified in less than 12-months from their entry into care.

71.8%
Department of Children and Families

Children adopted within 24 months

36.6 % of children, who cannot be reunified with their biological family, will be adopted within 24 months

19.9%
Department of Developmental Services

Number of DDS clients employed in the community

5% increase or 6,512 individuals

5% or 6,514 individuals employed
Department of Developmental Services

Number of individuals/families who self-direct their services

12% increase or 941 individuals

883 individuals – on track to meet goal by end of FY17
Department of Developmental Services

Number of individuals in a shared living placement

23.5% increase or 1,261 individuals

1,178 individuals – on track to meet goal by end of FY17
Department of Mental Health

Percent of adults receiving Clubhouse services who are competitively employed

18%

 

22%



 

Department of Mental Health

Percent of DMH enrolled youth receiving caring together continuum services who remain in the community without hospitalization

80%

72%
Department of Mental Health

Processing time of service authorization decisions

85% of adult service authorization decisions made within 90 days of application

62%

90% of child/adolescent service authorization decisions made within 90 days of application

91%
Department of Public Health

Processing time of patient applications for the Medical Use for Marijuana Program

100% of applications processed in 14 days or less of receipt

99%
Department of Public Health

Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 15-20 minutes

60% within 15 minutes

55% within 15 minutes

75% within 20 minutes

71% within 20 minutes
Department of Public Health

Percent of families reporting that Early Intervention Services enable them to help their child develop and learn

98%

92%
Department of Transitional Assistance

In-person wait time

75% of clients visiting the DTA office will wait 25 minutes or less

68%
Department of Transitional Assistance

Telephone wait time

75% of callers connecting to the DTA via the Assistance Line will wait 25 minutes or less

44%
Department of Transitional Assistance

Number  of cash assistance cases (TAFDC) closed because the household has increased income as a result of employment and no longer needs cash assistance

10% increase in cases closed each month due to increased earnings

2.9%
Department of Youth Services

Number of committed youth who are arrested within 6 months of their discharge from DYS

Reduce by 5%

Reduced by 3.1%
Department of Youth Services

Number of committed youth that pass the English Language Arts MCAs.

90%

94.9%
Department of Youth Services

Number of assaults of staff by youth in the DYS operated residential programs

Reduce by 10%

Reduced by 3.2%
Department of Elder Affairs

Percent of callers who rate Information and Referral  as good or excellent in helping them access the information and/or services they need

97%

96.3%
Department of Elder Affairs

Percent of home delivered meal participants who report that the meals help them to live independently

80%

86%

EOHHS/

 

MassHealth

Call wait time for members and applicants at the MassHealth Customer Service Center

Average 5 minutes or less to speak with a customer service representative

6:37 minutes

EOHHS

 

/MassHealth

Rating of MassHealth customer service satisfaction on a  scale of 1 to 10

Average rating of 8.0

8.0

EOHHS/

 

MassHealth

Members access to needed care

Meet or Exceed NCQA 75th Percentile Score of 84.88% across MCO and One Care programs in 2016

83.26%
Massachusetts Commission for the Blind

Number of legally blind individuals receiving blindness critical specialized wrap-around services (Orientation and Mobility, Rehabilitation Teaching & Assistive Technology) leading to productive independence and full community participation

Increase by 5%

2,410 individuals served– on track to meet goal by end of FY17
Massachusetts Commission for the Blind

Number of legally blind students participating in Pre-employment Transition programs, as defined under the Workforce Innovation and Opportunity Act, and agency sponsored internships

Increase by 5%

83 individuals served– on track to meet goal by end of FY17
Massachusetts Commission for the Deaf & Hard of Hearing

Number of filled interpreter/CART requests for medical, legal and substance use disorder related requests

Increase by 25%

13,546 filled requests– on track to meet goal by end of FY17
Massachusetts Commission for the Deaf & Hard of Hearing

Number of clients receiving accessible state agency services at MCD

Increase by 25%

1,323 clients served– on track to meet goal by end of FY17
Massachusetts Rehabilitation Commission

Percent annual growth in the number of high school students with disabilities served by MRC’s Vocational Rehabilitation Program

10% annual increase in the number of high school students with disabilities receiving VR services, including pre-employment transition services

97% increase, 3,094 students
Massachusetts Rehabilitation Commission

Percent of individuals with disabilities transitioning from skilled nursing homes and facility-based care to the community and receiving ongoing support services in the community

10% annual growth in consumers transitioned and supported in the community

22.4% increase, 853 consumers
Massachusetts Rehabilitation Commission

Processing time of SSA disability claims for Massachusetts citizens

90% of disability claims for Massachusetts citizens processed in 90 days or less

 

86.4%

 

Office for Refugees and Immigrants

Percentage of refugees attaining employment through Refugee Employment Services who are “early employed”

30% employed within four months of arriving in the United States

47%
Office for Refugees and Immigrants

Percentage of refugees who attain employment through Refugee Employment Services and are still employed on the 90th day from the initial start date

82%

95%
Office for Refugees and Immigrants

Percentage of ORI’s Citizenship for New Americans Program (CNAP) participants who take the USCIS Citizenship exam and successfully pass the exam

60%

59%
Department of Veterans' Services

Processing time of an application for Veteran’s financial assistance benefits, also known as chapter 115 benefits

100% of applications processed in 20 days or less

94.23%

Section 8 of Chapter 46 of the Acts of 2015

SECTION 8. Chapter 6A of the General Laws is hereby amended by striking out section 4A, as appearing in the 2014 Official Edition, and inserting in place thereof the following section: - Section 4A. In coordination with the office of the governor, each secretary shall, at the executive office and agency level: (i) develop measurable, outcome-based performance goals and a focused set of performance metrics to track progress and execution; (ii) measure performance on an ongoing basis against the goals and metrics; and (iii) establish strategies to improve government performance informed by the goals and metrics.  Each secretary shall, in coordination with the office of the governor, make the performance goals and the secretary’s progress in reaching those goals available annually online not later than March 1.