CBHI Contact Information

Community Service Agency (CSA) and Mobile Crisis Intervention/Emergency Service Provider (ESP), and Customer Service information for members and providers:

MassHealth Home and Community-Based Behavioral Health Services

Community Service Agencies (CSAs) by area — CSA Directory
Mobile Crisis Intervention/ Emergency Service Providers by area — ESP Directory
Customer Service Lines
 

• Boston Medical Center HealthNet Plan
  • Member Services
    1-888-566-0010 English
    1-888-566-0012 Spanish
    TTY: 1-800-421-1220 (for people with partial or total hearing loss)
    
  • Member Behavioral Health Services (24 hours, seven days a week)
    1-888-217-3501
    
  • Provider Services
    1-888-566-0008
    
  • Provider Behavioral Health Services
    1-866-444-5155
  
  
• Fallon Community Health Plan
  • Customer Service
    1-800-341-4848
    TTY: 1-877-608-7677 (for people with partial or total hearing loss)
    Member Behavioral Health Services (24 hours a day, seven days a week)

• • Beacon Health Strategies (Beacon) Behavioral Health Customer Service:
    1-888-421-8861
    For Deaf or Hard of Hearing assistance dial 711 and you will be connected to the appropriate resource

 

• Health New England
  • Member Services
    1-800-786-9999
    TTY: 1-800-439-2370 (for people with partial or total hearing loss)
    Member Behavioral Health Services (24 hours, seven days a week)
    1-800 495-0086

• • Provider Services
    1-800-842-4464, ext. 5000

• • Provider Behavioral Health Services
    1-800 495-0086
• 
  
• Massachusetts Behavioral Health Partnership (MBHP)
  1-800-495-0086
  TTY: 1-877-509-6981 (for people with partial or total hearing loss)

 

• MassHealth Customer Service
  1-800-841-2900
  TTY: 1-800-497-4648 (for people with partial or total hearing loss)

 

• Neighborhood Health Plan
  1-800-462-5449
  TTY: 1-800-655-1761 (for people with partial or total hearing loss)
• • Member Behavioral Health Services: 1-800-414-2820
    TTY: 1-800-655-1761 (for people with partial or total hearing loss

• • Behavioral Health Provider Relations: 1-781-994-7556

• • Behavioral Health Claims Hotline: 1-888-249-0478

 

• Network Health
  1-888-257-1985
  TTY: 1-888-391-5535 (for people with partial or total hearing loss)

 

• Primary Care Clinician (PCC) Plan
  • Member Behavioral Health Services: 1-800-495-0086
    TTY: 617-790-4130 (for people with partial or total hearing loss)

• • Member services 1-800-841-2900
    TTY: 1-800-497-4648 (for people with partial or total hearing loss)

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This information is provided by MassHealth.