MassHealth Home and Community-Based Behavioral Health Services

Community Service Agencies (CSAs) by area — CSA Directory
Mobile Crisis Intervention/ Emergency Service Providers by area — ESP Directory

Customer Service Lines 

  • Boston Medical Center HealthNet Plan
    • Member Services
      1-888-566-0010 English
      1-888-566-0012 Spanish
      TTY: 1-800-421-1220 (for people who are deaf, hard of hearing, or speech disabled)
    • Member Behavioral Health Services (24 hours, seven days a week)
      1-888-217-3501
    • Provider Services
      1-888-566-0008
    • Provider Behavioral Health Services
      1-866-444-5155
  • Fallon Community Health Plan
    • Customer Service
      1-800-341-4848
      TTY: 1-877-608-7677 (for people who are deaf, hard of hearing, or speech disabled)
      Member Behavioral Health Services (24 hours a day, seven days a week)
    • Beacon Health Strategies (Beacon) Behavioral Health Customer Service:
      1-888-421-8861
      For people who are deaf, hard of hearing, or speech disabled dial 711 for assistance and you will be connected to the appropriate resource. 
  • Health New England
    • Member Services
      1-800-786-9999
      TTY: 1-800-439-2370 (for people who are deaf, hard of hearing, or speech disabled)
      Member Behavioral Health Services (24 hours, seven days a week)
      1-800-495-0086
    • Provider Services
      1-800-842-4464, ext. 5000
    • Provider Behavioral Health Services
      1-800-495-0086
  • Massachusetts Behavioral Health Partnership (MBHP)
    1-800-495-0086
    TTY: 1-877-509-6981 (for people who are deaf, hard of hearing, or speech disabled) 
  • Neighborhood Health Plan
    1-800-462-5449
    TTY: 1-800-655-1761 (for people who are deaf, hard of hearing, or speech disabled)
    • Member Behavioral Health Services: 1-800-414-2820
      TTY: 1-800-655-1761 (for people who are deaf, hard of hearing, or speech disabled)
    • Behavioral Health Provider Relations: 1-781-994-7556
    • Behavioral Health Claims Hotline: 1-888-249-0478 
  • Network Health
    1-888-257-1985
    TTY: 1-888-391-5535 (for people who are deaf, hard of hearing, or speech disabled)
  • Primary Care Clinician (PCC) Plan
    • Member Behavioral Health Services: 1-800-495-0086
      TTY: 617-790-4130 (for people who are deaf, hard of hearing, or speech disabled)
    • Member services 1-800-841-2900
      TTY: 1-800-497-4648 (for people who are deaf, hard of hearing, or speech disabled)

This information is provided by MassHealth.