Getting Help on the CANS

Most of what you need to know about the CANS can be found in the documents, training videos, and CANS newsletter available on this Web site.

If you do not find what you need on the Web site, try the appropriate Web site below or contact the appropriate source of information from the list below.

 

• Virtual Gateway For information on becoming a Virtual Gateway user, go to "Key Resources" on the lower left-hand side of the Virtual Gateway Web site.
  
• UMass CANS Training Program

 

CANS Helpful Contact Information

• Virtual Gateway
  For questions about how to access and use the online CANS application.
  Customer Service
  1-800-421-0938
  TTY: 617-847-6578 (for the deaf and hard of hearing)
  
  
• UMass CANS Training Program
  For questions on CANS training and certification.
  508-856-1016
  email: MassCans@umassmed.edu
  website: https://masscans.ehs.state.ma.us

 

• Children's Behavioral Health Initiative
  For clinical and policy questions on the CANS.
  email: CBHI@state.ma.us
  website: www.mass.gov/masshealth/cbhi

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This information is provided by MassHealth.