MassHealth Home and Community-Based Behavioral Health Services

To search the most current provider listings visit: www.mabhaccess.com. You can search for available providers by zip code and service type and see their ability to accept new referrals, though this does not guarantee an appointment or placement.  If you need an outpatient therapist, Customer Service at your MassHealth plan can help you find a provider.


Mobile Crisis Intervention/Emergency Service Providers by area — ESP Directory

Customer Service Lines 

  • Boston Medical Center HealthNet Plan
    • Member Services
      1-888-566-0010 English
      1-888-566-0012 Spanish
      TTY: 1-800-421-1220 (for people who are deaf, hard of hearing, or speech disabled)
    • Member Behavioral Health Services (24 hours, seven days a week)
      1-888-217-3501
    • Provider Services
      1-888-566-0008
    • Provider Behavioral Health Services
      1-866-444-5155
  • Fallon Community Health Plan
    • Customer Service
      1-800-341-4848
      TTY: 1-877-608-7677 (for people who are deaf, hard of hearing, or speech disabled)
      Member Behavioral Health Services (24 hours a day, seven days a week)
    • Beacon Health Strategies (Beacon) Behavioral Health Customer Service:
      1-888-421-8861
      For people who are deaf, hard of hearing, or speech disabled dial 711 for assistance and you will be connected to the appropriate resource. 
  • Health New England
    • Member Services
      1-800-786-9999
      TTY: 1-800-439-2370 (for people who are deaf, hard of hearing, or speech disabled)
      Member Behavioral Health Services (24 hours, seven days a week)
      1-800-495-0086
    • Provider Services
      1-800-842-4464, ext. 5000
    • Provider Behavioral Health Services
      1-800-495-0086
  • Massachusetts Behavioral Health Partnership (MBHP)
    1-800-495-0086
    TTY: 1-877-509-6981 (for people who are deaf, hard of hearing, or speech disabled) 
  • Neighborhood Health Plan
    1-800-462-5449
    TTY: 1-800-655-1761 (for people who are deaf, hard of hearing, or speech disabled)
    • Member Behavioral Health Services: 1-800-414-2820
      TTY: 1-800-655-1761 (for people who are deaf, hard of hearing, or speech disabled)
    • Behavioral Health Provider Relations: 1-781-994-7556
    • Behavioral Health Claims Hotline: 1-888-249-0478 
  • Network Health
    1-888-257-1985
    TTY: 1-888-391-5535 (for people who are deaf, hard of hearing, or speech disabled)
  • Primary Care Clinician (PCC) Plan
    • Member Behavioral Health Services: 1-800-495-0086
      TTY: 617-790-4130 (for people who are deaf, hard of hearing, or speech disabled)
    • Member services 1-800-841-2900
      TTY: 1-800-497-4648 (for people who are deaf, hard of hearing, or speech disabled)

This information is provided by MassHealth.