Conference Summary
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Conference Materials


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Conference Summary

On May 2, MassMobility , in partnership with MassDOT, hosted the 2017 Massachusetts Community Transportation Coordination Conference. 224 transportation providers, Council on Aging Directors, human service agency staff, advocates, planners, and consumers attended, hailing from Egremont to Provincetown and representing all regions of Massachusetts. Attendance has grown each year and has more than tripled since the first annual conference in 2014 – demonstrating an increasing interest among stakeholders in collaborating to address transportation barriers.

Scott Bogren, Executive Director of CTAA, started the day off with a keynote speech sharing the national perspective he has gleaned from community transportation providers around the country. He reflected on the changes that he has seen in the industry over 30 years, noted that neither "coordination" nor "innovation" is a magic wand that can easily solve all challenges, and opined that while the current political climate is uncertain, the community transportation field has weathered storms before. He reminded attendees that our work is not about the vans but about helping people get where they need to go, and encouraged everyone to focus on service quality - not just cost.

Later in the day, attendees heard from a "Voices from Riders" consumer panel, in which four consumers shared their experiences riding transit, using community transportation services, and participating in travel training. Barbara Kean of Brookline, a senior who volunteers with TRIPPS to help other seniors solve their transportation challenges, encouraged seniors to recognize that "there is life after driving" and they don't need to stay home. She rides the MBTA regularly, but also shared a recent experience of her first time using Lyft. Two regular riders of the SCM Elderbus service in Central Massachusetts highlighted the sense of community they get from using community transportation. They praised the friendly drivers and the friendships they have made with other passengers. Mark Palardy, a student at the Berkshire Hills Music Academy, shared his story of learning to ride the local shuttle with his teacher and then the "big bus" to Amherst with the Pioneer Valley Transit Authority's travel trainer.

Interspersed with the panels, attendees had the chance to attend a variety of breakout sessions on topics such as pedestrian safety for seniors and people with disabilities, volunteer transportation, and accessibility and innovation updates from MassDOT and the MBTA.

Scroll down for photos and materials from this year’s conference.  If you would be interested in attending next year’s conference, please subscribe to our newsletter.


Conference Photos

Conference attendees in a large room
This year’s conference drew 224 attendees from across Massachusetts. Attendees represented transportation providers, Council on Aging Directors, human service agency staff, advocates, planners, and consumers.


Man presents to audience
Scott Bogren, Executive Director of CTAA, delivered the keynote address.


Panelists present to audience
During the “Voices from Riders” consumer panel, seniors and people with disabilities shared their experiences using community transportation services in Boston, Central Mass, and the Pioneer Valley.


Audience member asks a question of a panel
Breakout sessions included a panel of organizations piloting partnerships with Uber and Lyft to complement THE RIDE, help people get to medical appointments, and improve access to community college courses.


Conference Materials

Conference Overview


Volunteer Transportation Programs: Variations on a Theme

Pedestrian Safety for Seniors and People with Disabilities

Employment Transportation

Partnering with On-Demand Services

Voices from Riders: Consumer Panel

PERCEPT: Indoor Navigation System

Older Drivers and the Registry of Motor Vehicles

Regional Coordinating Council Roundtable

Coordination and Innovation at the MBTA and MassDOT




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This information is provided by the EOHHS Human Service Transportation Office