Thank you for your interest in learning more about the Department of Mental Health (DMH) and the services we provide. You can click on the links below for answers to our most frequently asked questions as well as our resource guides.

Frequently Asked Questions

  1. How can I apply for DMH services?
  2. What other departments can I contact if my diagnosis is not supported by DMH services
  3. I or my family member is showing signs that I think might be related to mental illness, how do I seek help from the Department of Mental Health?
  4. What services does the Department of Mental Health Offer?
  5. Is there a local DMH site office near my city or town that I can contact for assistance or resources?
  6. I need information about insurance, MassHealth, or payment for mental health services?
  7. Where do I find DMH Policies and Forms?
  8. How do I file a complaint about the care that I received from a DMH funded hospital or program?
  9. I or my family member was a patient at a DMH hospital, how can I access medical records?

DMH Online Resources 

DMH Resource Guide 2014 (Word) doc format of DMH Resource Guide 2014 (Word)
is a directory of the DMH, its Areas, Service Site Offices, facilities and contact information. A handy listing of cities and towns will direct you to the appropriate DMH Site Office and contact.

The DMH Consumer and Family Resource Guide doc format of DMH Consumer and Family Resource Guide 
is a listing of information and referral resources made available from the DMH Information and Referral Line, toll free at 1-800-221-0053. Tailored for the needs of consumers and families, this guide provides information and referral in a variety of categories from accessing DMH services to listings of consumer organizations to contact information for legal resources for consumers.

The Emergency Services Programs (ESP) Resource Guide doc format of Statewide Emergency Service Program Resource Guide
lists all ESPs statewide, their location, corresponding cities and town and toll-free crisis number.

If you are having trouble navigating our site have further questions not answered above, please contact us. 

Department of Mental Health
Central Office
25 Staniford Street
Boston, MA 02114

Phone: 1 800 221-0053 - Information and Referral Line
TTY: 617-727-9842
Email: dmhinfo@dmh.state.ma.us
Main Page: www.mass.gov/dmh 
 

Answers to DMH FAQ's

How can I apply for DMH services?  
Learn More about our Application Process for Mental Health Services Complete a Service Application Form

(back to top)

What other departments can I contact if my diagnosis is not supported by DMH services?

Below is a list to other state agency home pages that may be able to assist you.

MassHealth
Department of Developmental Services (DDS)
Department of Children and Families (DCF)
Department of Youth Services (DYS)
Massachusetts Rehabilitation Commission (MRC)
Office for Refugees and Immigrants (ORI)
Veterans Services
Massachusetts Commission for the Blind (MCB)
Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH)

(back to top)

I or my family member is showing signs that I think might be related to mental illness, how do I seek help from the Department of Mental Health?
Please refer to our Online Resource Guides . The Department of Mental Health publishes several resources guides that help consumers, families and the general public find information about our agency, our services and other statewide services and programs in the mental health community.

(back to top)
 

What services does the Department of Mental Health Offer?
DMH sets the standards for mental health care for the operation of mental health facilities and community residential programs. DMH also provides clinical, rehabilitative and supportive services for adults with serious mental illness, and children and adolescents with serious mental illness or serious emotional disturbance.
Community Based Flexible Supports (CBFS) services provides rehabilitative interventions and supports in partnership with clients and their families to promote and facilitate recovery. Services include interventions and supports that manage psychiatric symptoms in the community, restore or maintain independent living in the community, restore or maintain daily living skills, promote wellness and the management of medical conditions and assist clients to restore or maintain and use their strengths and skills to undertake employment.
Community First "Recovery Through Partnership" is the guiding principle that supports the DMH Community First Initiative for adults, children, adolescents and families with serious mental illness and serious emotional disturbance. We champion people's right to live as independently as possible in the community, and it is DMH's responsibility to support recovery and success of individuals with the lived experience of serious mental illness.

(back to top)

I need information about insurance, MassHealth, or payment for mental health services?
The Massachusetts Behavioral Health Partnership (MBHP) manages mental health and substance abuse services for more than 350,000 MassHealth members across the Commonwealth. Working collaboratively with Members, their families, advocates, state agencies, and providers, MBHP has created a community-based system of care that integrates mental health and primary care for Members.

(back to top)
 

Where do I find DMH Policies and Forms?
Visit the DMH Policies and Forms page

(back to top)

How do I file a complaint about the care that I received from a DMH funded hospital or program?
Complete a DMH Complaint Form

(back to top)
 

I or my family member was a patient at a DMH hospital, how can I access medical records?  
Call the DMH Information and Referral Line at 1 800 221-0053

(back to top)
 


This information is provided by the Department of Mental Health