General Information

  • What services can the agency provide?
  • Does the agency accept my child's health insurance plan?
  • Can I get names of parents who have used the agency to call for references?
  • How do I stop or change services?

Experience of Staff

  • Is the agency licensed by the Department of Public Health?
  • Does the agency have staff with the specific training to meet my child's needs? If not, are they willing to add or train staff?
  • Can I interview the caregiver? Who will pay for the caregiver's time during the interview and training? Have the caregiver's references and criminal history been checked?
  • Who will supervise my child's home health caregivers?

Communication and Planning

  • How will the agency communicate with my child's primary care provider (PCP) and specialty providers?
  • How are schedules made? Can the schedule be changed?
  • Will my child have a single caregiver or a different one every time?
  • What does the agency do about back-up services?
  • How will I be involved in developing my child's nursing care plan?
  • Who can I talk with if I have concerns about my child's caregiver?

Types of Services

  • Who at the agency will coordinate care and help solve problems for my child?
  • Can the caregiver take my child to medical appointments and to school?
  • How do I get a copy of my child's clinical record, including care and nursing care plans?
  • Will the agency take care of my child's equipment needs, or do I need to arrange for an outside equipment company?
  • Will related services, such as nursing, physical or occupational therapy be coordinated through the agency?
  • Will home health agency staff help with my child's transition from home to school?

Contact Information

Massachusetts Department of Public Health
250 Washington Street, 5th Floor
Boston, MA 02108-4619
800-882-1435 (in MA only) or 617-624-6060
617-624-5992 (TTY)

*Adapted from Working Toward a Balance in Our Lives: A Booklet for Families of Children with Disabilities and Special Health Care Needs. Project School Care, Children's Hospital . Boston: Harvard University, Office of the University Publisher, 1992.

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.