- too many telephone calls (62%);
- overload/unusually busy day (59%);
- too many customers (53%);
- lack of concentration (41%);
- no one available to double check (41%);
- staff shortage (32%);
- similar drug names (29%);
- no time to counsel (29%);
- illegible prescription (26%);
- and misinterpreted prescription (24%).
Chi-square Test of Independence revealed statistically significant associations between an overload/unusually busy day to the volume of telephone calls (p<0.01) and volume of customers (p<0.01). Lack of concentration was also significantly associated with an overload/unusually busy day (p<0.05).
This information is provided by the Division of Health Professions Licensure within the Department of Public Health.