Hospital Information

Interim CEODebra Tosti
Location:365 East Street, Tewksbury, MA 01876-1998
Telephone:(978) 851-7321
Institution Origination Date:1854
Current Bed Availability:318 Medical Services
130 Psychiatric Service
Accreditation:The Joint Commission, 2010

Mission Statement

To provide comprehensive treatment, care, and comfort to adults with chronic medical and mental illnesses.
 

Programs Offered

Patient Populations Served

Tewksbury Hospital provides for acute and chronic hospital levels of care for medical patients; and acute and intermediate hospital levels of care for psychiatric patients. In addition, both Medical Service and Psychiatric Service patients receive services at the extended care level.

  • Medical Patients
    In general the Medical Service population is diagnosed with a chronic disease and often has multiple co-morbid conditions requiring intense Nursing and Rehab services for neurological and neuro-behavioral conditions. Acute episodes of illness are treated at Tewksbury Hospital. In cases where a specific treatment is not available at Tewksbury Hospital, patients are transferred to the appropriate care provider and setting, consistent with the preference of the patient.

    • Specialized services at Tewksbury Hospital include the following:

    • Huntington's Disease - short term and long term inpatient services are provided to patients who present at various stages of this progressive debilitating neurological disorder.
    • HIV/AIDS - An interdisciplinary staff including an Infectious Disease Physician Consultant provides services to HIV/AIDS patients at varying stages of illness. History of Substance Abuse is often a secondary diagnosis.
    • Neurological Rehabilitation - A dedicated unit that features a living-skills room which assists patients to relearn essential daily functions; an active skilled rehabilitation program; and special adaptive equipment to support the functional challenges of brain injury.
  • Psychiatric Patients
    The Psychiatric Units evaluate and treat adults, aged nineteen and over, with serious mental illness that requires the security of a locked unit. Patients fall into two broad categories: civil and forensic treatment status. Patients are referred from acute care psychiatric facilities or from other DMH facilities for intermediate care under the provisions of Massachusetts General Laws Chapter 123.

Clinical Services Provided

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, and an on-site dialysis clinic.

Psychology Services Pre-Doctoral Internship in Clinical and Counseling Psychology

Rights & Responsibilities

Upon admission, Tewksbury Hospital issues a "Notice of Privacy Practices" and a "Notice of Patients' Rights" to all patients.

The "Notice of Privacy Practices" outlines the ways in which Tewksbury Hospital can use and disclose protected health information.

The "Notice of Patients' Rights" outlines patient rights and responsibilities as an inpatient. A summary of the section regarding patient grievances/complaints is presented below.

Any patient who believes his or her rights have been violated or has concerns regarding the quality of care provided may submit any grievances/complaints, suggestions or questions to any of the following:

Internal Reporting

Patient Rights Advocate
(978) 851-7321 Ext. 199-2458
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Director of Quality Management
(978) 851-7321 Ext. 199-2415
Quality Management Department
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Chief Executive Officer
(978) 851-7321 Ext. 199-2241
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

If a patient chooses not to use the internal complaint process, he/she may call or write to:

External Reporting

Board of Registration in Medicine
(617) 654-9800
200 Harvard Mill Square, Suite 330
Wakefield, MA 01881

Mass Department of Public Health
(617) 753-8000
Division of Health Care Quality
99 Chauncy Street - 2 nd Floor
Boston, MA 02111

If a patient feels like the hospital is unable to resolve his/her concerns, he/she may also contact The Joint Commission at (630) 792-5000.

Questions

For inquires regarding admissions, contact the Admissions Office at 978-851-7321, ext. 2527.

Directions

From Boston/Route 128 (I-95): Take Route 93 North to Exit 42 (Dascomb Road). Turn left at the end of the ramp and follow the road for approximately 3 miles. Go past the Little League ball fields (on your right) and bear left onto Chandler Street at the blinking light. Go approximately ¼ mile and turn left onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.

From Route 495: Take Exit 38 (Route 38) and turn left at the end of the ramp. Follow Route 38 South (Main Street) approximately 3.5 miles to Tewksbury Center. Go through the set of lights after Bank of America (on the left). At the next set of lights turn left onto Chandler Street (near Shell Station). Take your first right onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.

From Route 3: Take Route 3 North to Route 495 North. Follow Route 495 North to Exit 38 (Route 38) and turn left at the end of the ramp. Follow Route 38 South (Main Street) approximately 3.5 miles to Tewksbury Center. Go through the set of lights after Bank Boston (on the left). At the next set of lights turn left onto Chandler Street. Take your first right onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.

 

This information is provided by the Bureau of Public Health Facilities within the Department of Public Health.