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FOR HELP: 1-800-327-5050 (tty: 1-800-439-2370)

Monday-Friday 8am-10pm | Weekends 9am-5pm

Get Help: Ready For Treatment?

Get Help: Ready For Treatment? If you, a family member or friend need help, we are here for you. You may want to start simply by calling our toll-free hotline and speaking with one of our Referral Specialists. The service is free, anonymous and interpreter services are available in over 140 languages for non-English speaking callers:

800-327-5050 (tty: 1-800-439-2370)
Available Monday-Friday 8am and 10pm Saturday and Sunday 9am 5pm
After hours Click Here To Search For Treatment Facilities

Not Ready to Call? That’s okay. Finding the right treatment program involves careful consideration of a number of factors. Here are 12 questions to consider when selecting a treatment program:*
• Does the drug rehab accept your insurance? If not, will they work with you on a payment plan or find other means of support for you?
• Is the drug rehab run by state-accredited, licensed and/or trained professionals?
• Is the drug rehab clean, organized and well-run?
• Does the drug rehab program encompass the full range of needs of the individual (medical: including infectious diseases; psychological: including co-occurring mental illness; social; vocational; legal; etc.)?
• Does the drug rehab program also address sexual orientation and physical disabilities as well as provide age, gender and culturally appropriate treatment services?
• Is long-term aftercare support and/or guidance encouraged, provided and maintained after leaving the drug rehab?
• Is there ongoing assessment of an individual’s treatment plan to ensure it meets changing needs?
• Does the drug rehab employ strategies to engage and keep individuals in longer-term treatment, increasing the likelihood of success?
• Does the drug rehab offer counseling (individual or group) and other behavioral therapies to enhance the individual’s ability to function in the family/community?
• Does the drug rehab program offer medication as part of the treatment regimen, if appropriate?
• Is there ongoing monitoring of possible relapse to help guide patients back to abstinence?
• Are services or referrals offered to family members to ensure they understand addiction and the recovery process to help them support the recovering individual?

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*Source: Massachusetts Substance Abuse Information and Education Helpline (
Posted June 2015
Disclaimer: The contents of this website are not intended to offer specific medical advice and should not be used for diagnosing or treating particular conditions.
For questions about your own health, ask your doctor.