DTA's mission is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life. Located within the Executive Office of Health and Human Services, the Department ensures that the emergency and transitional needs of the individuals and families of the Commonwealth are met through a combination of federal- and state-funded programs. Massachusetts has a comprehensive system of programs and supports to provide to individuals and families in need in order to achieve greater economic self-sufficiency.

Our primary objective is to provide the right resources to the right people at the right time, with the highest level of programmatic integrity. DTA uses creative outreach efforts and flexible service delivery models to ensure that resources are accessible to, and work effectively for, our clients.

Our three main goals are to:

  • Increase the personal and economic well-being of our clients and provide necessary benefits
  • Reduce homelessness
  • Improve customer service.

Mission Statement

The mission of the Department of Transitional Assistance is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life.

DTA Transitional Assistance Offices (TAO):

The front door to the Department's many programs is through its' more than 20 local Transitional Assistance Offices (TAO) throughout Massachusetts. TAO's are responsible for managing and monitoring the delivery of support services for individuals and their families who live in the towns covered by the respective TAO. Functions performed at an area office include case management and information and referral.

DTA Central Office:

Located in Boston at 600 Washington Street, the DTA Central Office oversees all DTA functions and operations throughout the state and establishes statewide policies and procedures. The Department is organized into four functional areas:

  • Field Operations
    The Field Operations division oversees and supports those responsible for the delivery of services to clients – namely the local offices and program management staff. They work to ensure that DTA clients receive high quality service in a timely manner.
  • Change Management
    As an agency we are required to be flexible and embrace change frequently. With this in mind, a Change Management division was established to provide strategic planning of all change based initiatives.
  • Administration & Finance
    As any government agency or private business, DTA must be able to operate effectively and efficiently. In order to ensure exemplary stewardship and support our program objectives, our administrative functions have been consolidated within our ANF division.
  • Research, Planning and Evaluation
    The Research, Planning, and Evaluation division is tasked with analyzing data, ensuring reports are on track, and looking to the future. RP&E staff work to think outside the box and come up with bold ideas to improve the way that DTA does business.

DTA Organization Chart  pdf format of DTA Organization Chart (PDF)
doc format of                             DTA Organization Chart (Word)                 

A diagram of the organizational structure of the Department.

This information is provided by the Department of Transitional Assistance.