DTA's mission is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life. Located within the Executive Office of Health and Human Services, the Department ensures that the emergency and transitional needs of the individuals and families of the Commonwealth are met through a combination of federal- and state-funded programs. Massachusetts has a comprehensive system of programs and supports to provide to individuals and families in need in order to achieve greater economic self-sufficiency.
Our primary objective is to provide the right resources to the right people at the right time, with the highest level of programmatic integrity. DTA uses creative outreach efforts and flexible service delivery models to ensure that resources are accessible to, and work effectively for, our clients.
Our three main goals are to:
- Increase the personal and economic well-being of our clients and provide necessary benefits
- Reduce homelessness
- Improve customer service.
The mission of the Department of Transitional Assistance is to provide exemplary customer service, ensure those who need our help receive our help free of artificial barriers, and maintain public and stakeholder confidence in the integrity of our programs.
We believe we can best succeed in our mission by:
- Working collaboratively as a team, cooperating with each other and sharing responsibility and ideas
- Partnering with state agencies, with community organizations, and most importantly, with our clients
- Maintaining a customer-oriented approach to our work and treating everyone with dignity and respect, addressing each individual's need with sensitivity and understanding
- Building an organizational culture that promotes creativity and accountability.
DTA Transitional Assistance Offices (TAO):
The front door to the Department's many programs is through its' more than 20 local Transitional Assistance Offices (TAO) throughout Massachusetts. TAO's are responsible for managing and monitoring the delivery of support services for individuals and their families who live in the towns covered by the respective TAO. Functions performed at an area office include case management and information and referral.
DTA Central Office:
Located in Boston at 600 Washington Street, the DTA Central Office oversees all DTA functions and operations throughout the state and establishes statewide policies and procedures. The Department is organized into four functional areas:
- The Administration and Finance and the Management Information Systems divisions coordinate their efforts to ensure that residents of the Commonwealth receive their benefits in a timely fashion.
- Policy, Program and External Relations is divided into two program units: Cash Assistance and Full Engagement and the Supplemental Nutrition Assistance Program/SNAP (formerly the Food Stamp Program). The units focus on implementing the agency's programs and developing innovative strategies to more successfully and efficiently deliver services and benefits to the residents of the Commonwealth.
- The Field Operations division oversees the Local Offices and the Centralized Eligibility Operations unit, responsible for the delivery of services to DTA recipients.
A diagram of the organizational structure of the Department.
This information is provided by the Department of Transitional Assistance.