Welcome to the Department of Transitional Assistance (DTA). With a rich history of assisting the Commonwealth’s most vulnerable residents, we are proud to provide safety net services for people in need. Whether we are responding to a natural disaster or offering client internships for job skills training, our focus is always on the families with dependent children, youth, survivors of domestic violence, elders, and people with disabilities who rely on us for food and cash assistance, safety and stabilization, and employment services.
Food assistance is provided through the federal Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps). Cash assistance is provided through Transitional Aid to Families with Dependent Children (TAFDC) and Emergency Aid to the Elderly, Disabled and Children (EAEDC).
Our staff members are smart, caring, and dependable, and many of our employees have the unique perspective of being former DTA clients. Together, we have accomplished a great deal:
- We are increasing our efficiency. Through a combination of streamlining our case management systems, hiring staff whenever possible, and conducting more of our business via phone, fax, and the Internet, we can serve our
rising caseload quickly while offering important connections to community resources.
- We are telling the success stories of our clients to demonstrate that DTA benefits are truly transitional. We held several events for former clients to talk publicly about how they used our assistance for a short time to meet their
basic needs while working toward self-sufficiency.
- We are listening to our clients’ and stakeholders’ concerns. As of August 2012, my office has received nearly 1,200 inquiries from clients and their advocates. We work quickly to resolve every issue and ensure that each
client receives the benefits for which he or she is eligible.
- We are recognizing our staff members for their good work. Whether it is through an awards ceremony or a congratulatory email or phone call, we strive every day to acknowledge and thank our compassionate
employees whose dedicated public service cannot be underestimated.
- We are making sure everyone who visits us feels safe. We have banned weapons in our facilities and we are taking action in the event of any inappropriate or threatening behavior. Anyone who comes to DTA –
whether an employee, client, or community visitor – is able to conduct his or her business peacefully.
- We are working with our partners to ensure that only people who are eligible receive DTA assistance, and that benefits are used appropriately. Since 2008, we have operated a robust Program Integrity Division that works
to prevent and identify fraud. Early in 2012, we served on the Electronic Benefits Transfer (EBT) Commission, and engaged in lively, productive discussion about the way our benefits are used. We are now in the process of implementing the rules and requirements enacted by the Legislature in July 2012.
I am honored to lead this vital, dynamic organization to meet its critically important mission: to assist low-income individuals and families to meet their basic needs, increase their incomes, and improve their quality of life.