The following categories describe the different ways in which the Soldiers' Homes may use and/or disclose medical information. An explanation and representative example for each category of use or disclosure is provided below. Please note that not every use or disclosure in a category will be listed. However, all of the ways in which the Soldiers' Homes are permitted to use and disclose information will fall within one of these categories.

For Treatment:

Holyoke may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to physicians, nurses, technicians, or other personnel of the Soldiers' Home in Holyoke or contracted personnel of the Soldiers' Home in Holyoke who are involved in taking care of you either as an inpatient or outpatient. For example, the physician treating you for a heart condition may need to know if you have diabetes because of the effects diabetes may have on you. In addition, the physician may need to tell the dietician that you are diabetic in order that your meals as an inpatient may be arranged. Different departments of the Soldiers' Home in Holyoke may also share medical information about you in order to co-ordinate the different services you may need, such as prescriptions, lab work, x-rays and therapy. Holyoke may also disclose medical information about you to people outside the Soldiers' Home in Holyoke who may be involved in your medical care such as family members, health care proxy, or others we use to provide services that are part of your care.

For Payment:

Holyoke may use and disclose medical information about you so that the treatment and services you receive at the Soldiers' Home in Holyoke may be billed and payment may be collected from you, your insurance carrier or a third party. For example, Holyoke may need to give your health plan information about services you received at the Soldiers' Home in Holyoke so that your health plan will pay us or reimburse you. Holyoke may also tell your health plan about a treatment you are going to receive in order to obtain prior approval and to determine whether your plan will cover the treatment.

For Health Care Operations:

Holyoke may use and disclose information about you for our own operations. These uses and disclosures are necessary to run the Soldiers' Home in Holyoke and make sure that all our veterans receive quality care. For example, we may use medical information to review our treatment and services and to evaluate the performance of our staff in caring for you. Holyoke may also combine medical information about many of our veterans in order to decide what additional services the Soldiers' Home in Holyoke should offer, what services may not be needed, and whether certain new treatments are effective. Holyoke may also disclose information to doctors, nurses, technicians and other personnel for review. Holyoke may also combine the medical information Holyoke has with medical information from other state Soldiers' Homes or VA Hospitals in order to compare how Holyoke is doing and to ascertain where Holyoke can make improvements in the care and services provided. Holyoke may remove information that identifies you from this set of medical information so others may use it to study health care and health care delivery without learning who the specific veteran may be.

Appointment Reminders:

Holyoke will not use or disclose medical information to contact you as a reminder that you have an appointment for treatment or medical care at the Soldiers' Home in Holyoke unless you have specifically authorized us, in writing, to so do.

Patient Directory:

Holyoke may include certain limited information about you in the directory while you are an inpatient at the Soldiers' Home in Holyoke. This information may include your name, location within the Soldiers' Home, your general condition and your religious affiliation. This information, excluding your religious affiliation, may also be released to a person who asks for you by name. Your religious affiliation may be given to a member of the clergy such as a priest, minister or rabbi, even if they don't ask for you by name. You have a right to further limit this information and if your request is in writing, we will abide by your request until such time as we are otherwise notified.

Individuals Involved in Your Care or Payment for Your Care:

Holyoke may release medical information about you to a friend or family member whom you have designated as your health care proxy or you have authorized us to release medical information. Holyoke may also tell your family or friends your general condition and your location in the Soldiers' Home in Holyoke. Holyoke may also disclose medical information about you to an entity assisting in disaster relief efforts, so that your family can be notified about your condition, status and location.

As Required by Law:

Holyoke will disclose medical information about you when so required to do by federal, state or local law.

To Avert a Serious Threat to Health or Safety:

Holyoke may use and disclose medical information about you when necessary to prevent a serious threat to your health, and safety or the health and safety of the public or another person. Any disclosure, however, would be to someone able to help prevent the threat.



This information is provided by the Soldiers' Home in Holyoke.