The mission of the Soldiers' Home in Holyoke is to provide, with honor and dignity, the highest quality of personal health care services to Massachusetts Veterans. Our vision is to be recognized as the health care provider of choice for all Veterans residing in the Commonwealth of Massachusetts.

Our strategic plan involves improving the overall organizational performance by using past proven successful modalities, and implementing the principles of Total Quality Management.

Specifically, our goals are as follows:

  • Stay in touch with all Soldiers' Home Veterans' needs and expectations
  • Maintain financial viability
  • Maintain compliance with all licensing agencies
    (e.g., Department of Veterans Affairs and JCAHO), as well as maintain compliance with local, state and federal regulations
  • Provide adequate staffing to meet the requirements of all licensing agencies and Veterans' needs
  • Maintain a safe, secure, pleasant, physical plant environment that complies with all local, state and federal requirements and codes
  • Strive to continuously improve the health care services available

This combined process will establish a continuum of quality health care, which will improve service delivery while reducing costs.



This information is provided by the Soldiers' Home in Holyoke.