The following chart summarizes information found elsewhere on this Web site.


Topic/Actions

For questions about:

  • provider enrollment
  • provider file updates
  • provider credentialing
  • how to become a PCC Plan provider

or

To perform the following actions:

  • change your PCC Plan Information
  • request a MassHealth Provider Manual (Include your provider number and a street address.)

Contact…

MassHealth Provider Enrollment and Credentialing
E-mail: providersupport@mahealth.net
Fax: 617-988-8974
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth Customer Service Center
Attn: Provider Enrollment and Credentialing
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:
  • billing and policy (for answers to questions about claims or MassHealth policy)

Contact…

MassHealth Customer Service Center
E-mail: providersupport@mahealth.net (for non-member-specific questions only)

Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth
Provider Services
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:

  • claim status - In order for us to serve you faster, please be sure to review your remittance advice before calling.

Contact…

MassHealth Customer Service Center
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.


Topic/Actions

For questions about:

  • provider training

Contact…

MassHealth Customer Service Center
E-mail: providersupport@mahealth.net
Fax: 617-988-8974
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth
Provider Training
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:

  • HIPAA

Contact…

MassHealth Customer Service Center
E-mail: hipaasupport@mahealth.net
Fax: 617-988-8971
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.


Topic/Actions

To request forms (claim forms, prior-authorization forms, all other forms, and brochures)

or

To request publications (copies of provider bulletins and transmittal letters) - be sure to include your provider number and the exact title of the publication. Note: You can download or view transmittal letters, bulletins, and many forms online.

Contact…

MassHealth Customer Service Center
Fax: 617-988-8973
Mailing address: 
MassHealth Forms Distribution
P.O. Box 9162
Canton, MA 02021

Web site: - Go to www.mass.gov/masshealth and click on MassHealth Provider Forms under Publications to view or print forms, or click on Order Provider Publications under Online Services to order forms online.


Topic/Actions

To report fraud

Contact…

MassHealth Fraud Hotline
1-877-437-2830
(1-877-4-FRAUD-0)


This information is provided by MassHealth.

 

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.