The following chart summarizes information found elsewhere on this Web site.


Topic/Actions

For questions about:

  • provider enrollment
  • provider file updates
  • provider credentialing
  • how to become a PCC Plan provider

or

To perform the following actions:

  • change your PCC Plan Information
  • request a MassHealth Provider Manual (Include your provider number and a street address.)

Contact…

MassHealth Provider Enrollment and Credentialing
E-mail: providersupport@mahealth.net
Fax: 617-988-8974
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth Customer Services Center
Attn: Provider Enrollment and Credentialing
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:
  • billing and policy (for answers to questions about claims or MassHealth policy)

Contact…

MassHealth Customer Services Center
E-mail: providersupport@mahealth.net (for non-member-specific questions only)

Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth
Provider Services
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:

  • claim status - In order for us to serve you faster, please be sure to review your remittance advice before calling.

Contact…

MassHealth Customer Services Center
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.


Topic/Actions

For questions about:

  • provider training

Contact…

MassHealth Customer Services Center
E-mail: providersupport@mahealth.net
Fax: 617-988-8974
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Mailing address: 
MassHealth
Provider Training
P.O. Box 9162
Canton, MA 02021


Topic/Actions

For questions about:

  • HIPAA

Contact…

MassHealth Customer Services Center
E-mail: hipaasupport@mahealth.net
Fax: 617-988-8971
Telephone: 1-800-841-2900
Hours: Monday - Friday, 8:00 A.M. - 5:00 P.M.


Topic/Actions

To request forms (claim forms, prior-authorization forms, all other forms, and brochures)

or

To request publications (copies of provider bulletins and transmittal letters) - be sure to include your provider number and the exact title of the publication. Note: You can download or view transmittal letters, bulletins, and many forms online.

Contact…

MassHealth Customer Services Center
Fax: 617-988-8973
Mailing address: 
MassHealth Forms Distribution
P.O. Box 9162
Canton, MA 02021

Web site: - Go to www.mass.gov/masshealth and click on MassHealth Provider Forms under Publications to view or print forms, or click on Order Provider Publications under Online Services to order forms online.


Topic/Actions

To report fraud

Contact…

MassHealth Fraud Hotline
1-877-437-2830
(1-877-4-FRAUD-0)


This information is provided by MassHealth.