Who should make a CART service request?
Deaf, Late Deafened, Hard of Hearing and hearing individuals and groups such as agencies, organizations, schools, employers, and businesses are all consumers of interpreter or CART services.
Where do I make the request?
Contact the Massachusetts Commission for the Deaf and Hard of Hearing at:
Interpreter/CART Referral Service
600 Washington Street
Boston, MA 02111
617-740 - 1600 Voice
617-740 - 1700 TTY
617-740 - 1880 Fax ( Request a CART Provider )
Toll Free: 1 - 800-882-1155 Voice
Toll Free: 1 - 800-530-7570 TTY
Hours: 8:45 a.m. to 5:00 p.m., Monday - Friday
Ask for the CART Referral Specialist.
What should I tell the CART Referral Specialist?
The following information is crucial to process the request:
- your name, telephone number and organization (if applicable);
- date and time that you will need a CART reporter, and length of assignment;
- address of the assignment including specifics: the name of the building, court or clinic, what floor, room number, etc.;
- the nature and format of the meeting (i.e., medical appointment, platform lecture, staff meeting, civil or criminal court case, docket number, etc.);
- live or remote CART:
- On-site CART is delivered by a CART Provider who is in the same room as the consumer or consumers. CART services may be displayed on a laptop for an individual consumer or may be projected onto a wall or screen which is visible from anywhere in the room and can be seen my multiple users.
- Remote CART takes place with the CART Provider is in one location and the consumer in another location. The consumer may be attending the communication event or the communication event may be at a third location. The CART Provider listens to one or more voices via a telephone line or other audio connection and transmits the verbatim text to the remote location via the internet. Remote CART is useful to consumers in geographical areas in which there is a shortage of CART Providers.
- In both situations an identified on-site contact person should be available to assist the CART provider with set-up and testing prior to the meeting/event.
- number of participants, Deaf, Hard of Hearing, Late Deafened and hearing;
- special equipment to be used (i.e., microphones, overhead projectors, video, etc.); for CART requests specify if projection services will be required and what equipment, if any you will provide (i.e. monitor, overhead projector, laptop, projection screen, etc.);
- names of deaf participants and their preferred mode of communication (i.e., American Sign Language, oral, Signed English, etc.), if known; and names of participants who will be using CART services;
- names of preferred CART Providers. Often Deaf, Hard of Hearing, and Late Deafened people have a specific CART reporter(s) they prefer. Requested CART reporters will be contacted first in an attempt to honor these preferences. If there is a CART reporter you would prefer not to work with, feel free to inform MCDHH;
- payment information: the name, address, and telephone number of the person who will be paying for the interpreter;
- name and telephone number of the contact person at the assignment.
Please call in your request as early as possible, because CART providers often fill their schedules 2-3 months in advance. Every attempt will be made to fill your request; however, all requests are subject to the availability of CART providers. Priority will be given to those requests involving urgent mental health, medical and legal matters. Generally, MCDHH will notify the requestor at least three days prior to the assignment to inform them if a CART providers has been scheduled. A one-week notification period will be used for requests for conferences, certain meetings, and other events in which rescheduling is difficult or impossible. Please note that only the requestor (the person paying for the CART Provider) will be notified regarding the availability of the CART Provider.
For all medical, mental health and legal emergency interpreter requests, during business hours, call 1-800-249-9949 TTY/Voice. Evenings after 5:00 pm, weekends, and holidays, you may also call 800-760-1625 TTY and 617-556-5286 Voice.
What if there is a cancellation or a change from the original request?
Please report any changes or cancellations as soon as possible. This is necessary regardless of whether you have received confirmation from MCDHH that a CART Provider has been assigned. Since CART providers are in high demand, this information will assist in more efficient use of their services. If cancellations are not called in to the MCDHH main number at least 3 business days in advance of the assignment date, you may be billed in full for the CART Provider's time.
How much does it cost to hire a CART reporter?
As do other professionals who contract their services, CART provider charge fees based on qualifications, experience, and type of job assignment. The fees quoted below are approximate ranges; fees are set by the individual interpreters and CART Providers for jobs in the private sector.
Freelance CART Reporter: a minimum fee ranging from $225 to $300 for the first two hours or any part thereof; $75 to $100 per hour; additional charges for provision of projection equipment and provision of ASCII file.
Exact fees per job, cancellation policy, travel, and mileage are negotiated by the paying consumer and the CART Provider.
Can I give feedback about the CART provider?
Yes. You can share feedback, both compliments and complaints, with the Director of Interpreter and CART Services at the Commission. This information will be shared but your name will not be used without your permission.
This information is provided by the Massachusetts Commission for the Deaf and Hard of Hearing.
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