AIDS Hotline: Monday - Friday, 9 A.M. - 5 P.M.
Info & referral for treatment, support, counseling, and education; anonymous testing sites.
Latino AIDS Hotline (Bilingual): Monday - Friday, 9 A.M.- 5 P.M.
Crisis intervention counseling and referrals to culturally appropriate support groups, HIV test sites, health care providers and substance abuse programs for Latinos.
Cancer Information Service (Bilingual): Monday - Friday, 9 A.M. - 4:30 P.M.
Information and referral for treatment, diagnosis, local resources and early detection.
Cancer Response System: Monday - Friday, 9 A.M. -4:30 P.M.
Massachusetts Passenger Safety Program:
Monday - Friday, 9 A.M.- 5 P.M.
Information & education on child and adult motor vehicle occupant protection; technical assistance to groups and individuals.
Massachusetts Dental Society:
Monday - Friday, 9 A.M. - 5 P.M.
Lists dentists available in various areas. Also, referrals for children with special needs.
Children With Special Health Care Needs
Community Support Program is a toll free line that offers assessment, technical assistance, information about public benefits, other state programs, and community resources. Staffed by social workers with extensive experience in assisting families of children and youth with special health needs.
CommonHealth or MassHealth
If you do not have an application package for CommonHealth or MassHealth and would like to get one, call 1-888-665-9993 or use TTY: 1-888-665-9997
Federation for Children With Special Needs: Monday - Friday, 9 A.M. - 5 P.M.
Parent referral, special education, and legal rights training.
Information Center for Individuals with Disabilities (ICID): Monday - Friday, 11 A.M.- 4 P.M.
Available resource referrals; info on local early intervention programs. Professionals available to answer questions relating to person with disabilities.
Commission for the Deaf and Hard of Hearing: Monday - Friday, 8:45 A.M. - 5 P.M.
Provides services for the deaf and hard of hearing, including interpreting, case management, and technology
Massachusetts Office on Disabilities: Monday - Friday, 9 A.M. - 5 P.M. Advocacy information and referral service for people with all kinds of disabilities.
Social Security Information Teleservice:
Call to initiate a Social Security Insurance application; will be referred to a local Social Security Administration office for completion of the application process.
Families and Children
Parental Stress Hotline: 24 Hours, 7 Days.
Support and referrals for parents with children of any age, as well as for other family members, care givers, friends and relatives.
Child Abuse and Neglect Hotline (DSS): 24 Hours, 7 Days.
Hotline provides info. and referral for DSS from 9AM - 5PM and after hours (5 P.M. - 9 A.M.) is a crisis hotline for DSS. Primarily used to file 51 A reports.
Massachusetts Society for the Prevention of Cruelty to Children (MSPCC): M-F, 9 A.M. - 5 P.M.
Protective child welfare agency; provides info & referral; adolescent parent services; and family advocacy services.
National Runaway Switchboard: 24 Hours, 7 Days.
Helps children find shelters. Contacts parents or finds social service agency for protection.
Staffed by young volunteers, hotline is primarily for children.
Food and Nutrition
WIC (Women, Infant & Children): Monday - Friday, 9 A.M. - 5 P.M.
Provides nutritious foods, nutrition education and counseling, and health care and social service referrals for pregnant and postpartum women, infants, and children under five.
Referrals made to local WIC programs and guidelines provided.
Food Stamp Hotline: Monday - Friday, 9 A.M. - 5 P.M.
Information service for pre-screening clients for Food Stamps; problems with eligibility; and locations for cashing food stamps.
Food Protection Hotline (DPH): Monday - Friday, 9 A.M. - 5 P.M.
Referral to local food protection programs and information about foodborne illness prevention.
Massachusetts Council on Compulsive Gambling
A 24-hour confidential helpline and referral service for problem gamblers and others affected by problem gambling behavior.
Assistance Heatline (Bureau of Energy Programs): Monday - Friday, 8:45 A.M. - 5 P.M.
Resolve situations for people who receive fuel assistance.
Statewide Hepatitis C Hotline: Monday - Friday, 9 A.M - 5 P.M.
Information and education, referral for medical care, vaccination, testing, support and treatment.
1-(888) 443-HepC (4372)
Lead Paint Poisoning
Lead Paint Hotline: Monday - Friday, 9 A.M.- 5 P.M.
Provide information about licensed lead inspectors, home inspection, public education, and screening programs in high risk communities.
Medicaid Managed Care Recipient Line: Monday - Friday, 8:45 A.M. - 5 P.M.
Massachusetts Association of Public Health Nurses
55 Main Street
Westford, MA 01886
contact: Sandy Collins R.N., (978) 692-5509
(incorporated state organization for current or retired public health nurses)
(holds yearly state conference in the spring)
Massachusetts Association of Public Health Nurses Northeast Chapter
61 Center Street
Burlington MA 01803
contact: Andrea Penney (800) 549-3441
Massachusetts Municipal Public Health Nurses Association
Braintree Health Department
1 J.F.K. Memorial Drive
contact: Mary Mulready, RN (617) 848-1870 x3140
Massachusetts Association of Public Health Nurses Western Chapter
Northampton Health Department
240 Main Street
Northampton, MA 01060
contact: Cindy Gaudet, RN (413) 586-6950 x216
Poison Information Hotline: 24 Hours, 7 Days
Emergency Number for medical professionals and individuals for advice about drugs, pesticides, and other toxins.
Healthy Start (Pregnancy Hotline): Monday - Friday, 9 A.M.- 5 P.M.
Assists pregnant women applying for public insurance coverage (Healthy Start or Medicaid).
Referrals to doctors or nurse-midwives, WIC (Women, Infant & Children)and other services.
Pregnancy Environmental Hotline: Monday - Friday, 9 A.M. - 4:30 P.M.
Information for health care professionals and pregnant women about the possible effects of substances or environmental agents during pregnancy. Genetic counseling referrals.
Radon Hotline: Monday - Friday, 9 A.M. - 5 P.M. ( plus a 24 hour voice mail system)
Alcohol and Drug Hotline: 24 Hours, 7 Days
Info & referral for substance abuse services including crisis intervention and referrals for inpatient/outpatient treatment and where to go if uninsured.
Smokers Quit Line: Monday - Friday, 9 A.M. - 5 P.M.
Provides counseling, support and referrals for individuals trying to quit smoking.
1-(800) TRY TO STOP
Client Services: Monday - Friday, 9 A.M. - 5 P.M.
Questions on eligibility guidelines for public welfare programs: AFDC; foodstamps;
Emergency Assistance for elderly, disabled and children; Medicaid; and Emergency Assistance.
This information is provided by the Department of Public Health.