When transportation services coordinate with each other, riders find rides more easily, human service agencies transport consumers more efficiently, and transportation providers see increases in ridership.


  • CrossTown Connect member towns in the Acton area jointly share one full-day scheduler instead of each paying a part-time person. As a result, riders gain more flexibility in making reservations, and the towns plan more efficient routes, increasing capacity.
  • Vehicle Share – youth-serving organizations in Northern Berkshire County share vehicles instead of each having their own. This vehicle share model allows the organizations to meet their mobility needs at a reduced cost and made their application for funding more competitive.

Statewide Coordination Initiative

  • Regional Coordinating Councils (RCCs) on community transportation formed across Massachusetts as part of a statewide initiative stemming from the Executive Order 530 report.
  • Stakeholders work together to identify and address transportation needs in their region. Transportation providers, planners, human service providers, advocates and self-advocates, and other stakeholders are invited to join. Contact us to get connected.
  • RCC accomplishments – each Regional Coordinating Council is different and reflects local priorities.

Massachusetts Resources

National Resources


This information is provided by EOHHS Human Service Transportation Office.