The Human Service Transportation (HST) Office was created within the Executive Office of Health and Human Services (EOHHS) to coordinate the transportation programs of three EOHHS agencies. Today the HST Office manages a large brokered transportation system for over 37,000 consumers of various state agencies. Go to the HST Managed Transportation page more information about this coordinated brokerage.

The HST Office also serves as a resource for human service transportation-related matters and together with the Massachusetts Department of Transportation (MassDOT) encourages coordination and mobility management strategies among public transit, community transportation, and private resources to improve access to health and human services, employment and community life for all, but especially the transportation disadvantaged. The HST Office also partners with the Work Without Limits initiative to improve mobility for persons with disabilities.

Best Practices in Transportation Coordination

Transit agencies, non-profit organizations, and private businesses all deliver services to transportation-disadvantaged individuals and the general public. The goal of transportation coordination is to provide more rides to more people through cooperation, communication, and sharing resources. Transportation coordination is a key strategy for maximizing available resources and should be part of any mobility management effort. Here you will find links to information from around the country on:

Coordination Best Practices

Minnesota Public Transit - Human Services Transportation Coordination Study (2006)
See chapter 6 for Best Practices from around the country on funding, service delivery, insurance, volunteers and more.

Wisconsin Human Service Transportation Coordination Model Technical Memo 3 (2008)
See chapter 4 for best practice examples.

Coordination Resources

Coordination Basics from the National Resource Center on Human Service Transportation Coordination
One stop shopping for the latest publications, tools, and other informational resources related to the coordination of human service transportation.

Framework for Action: Building the Fully Coordinated Transportation System
A United We Ride self-assessment tool for communities and states that can be used for coordinated transportation strategies and efficient transportation solutions.

Myths and Realities: Finding Information Resources About Human Service Transportation Coordination
This document introduces you to the basic sources of coordination information and how to find coordination information online .

Coordinated HST Issues & Research Page from the National Conference of State Legislatures
This page provides the latest information about state legislation, NCSL reports and links to additional resources.

Studies and Reports

Economic Benefits of Coordinating Human Service Transportation and Transit (2003). (TCRP Report 91).

Effective Practices in Human Services Transportation Coordination
Results from two Community Transportation Association of America peer roundtables in 2009.

ITS Applications for Coordinating and Improving Human Services Transportation: A Cross-Cutting Study (PDF) 
from the US Dept. of Transportation's Intelligent Transportation Systems
This study identified best practices for improving human service transportation service through increased coordination made possible by technology. Cape Cod RTA is one of the profiled programs.

TCRP Reports # 105 (2004): Strategies to Increase Coordination of Transportation Services for the Transportation Disadvantaged

State Approaches to Coordination
The National Resource Center's compilation of reports on various state initiatives.

Other State Models

Minnesota's Interagency Committee on Transit Coordination (ICTC) was established in 2005, with a mission to further the coordination of health and human service transportation in the state .

This website is sponsored by the Texas Department of Transportation to aid 24 regions across Texas coordinate public transportation service across metropolitan, suburban, and rural areas. The website has published planning resources, meeting announcements and other supports for planners and participants.

Washington State's Agency Council on Coordinated Transportation (ACCT) was established in 1998 to coordinate affordable and accessible transportation choices for people with special needs in collaboration with state and local agencies and organizations .

Wisconsin has an Interagency Council on Transportation Coordination (ICTC), which includes the Departments of Transportation, Health Services, Veterans Affairs, Workforce Development, and the Commissioner of Insurance. It has sponsored a statewide coordination conference and developed a Wisconsin Model of Coordination.

This information is provided by EOHHS Human Service Transportation Office.