Mobility management is a customer-focused approach to connecting riders with transportation services so that seniors, people with disabilities, low-income workers, and youth can access the trips they need to get to jobs, services, and community life.
What is a mobility manager?
A mobility manager helps people get where they need to go, using all transportation resources in a community.
- A mobility manager is knowledgeable about and able to tap into a variety of transportation services in order to arrange the best possible ways to move an individual from one place to another. If there is a mobility manager in your area, he or she may be able to help you arrange rides.
- Many mobility managers work not only with riders but also with transportation providers to help them meet riders’ needs and encourage them to coordinate with each other. Mobility managers also advocate to policy-makers around the importance of community transportation and mobility.
Mobility Management Information Network
In Massachusetts, the Executive Office of Health and Human Services (EOHHS) Human Service Transportation Office (HST) and the Mass. Department of Transportation (MassDOT) are working together to develop statewide strategies and policies that support mobility for all and provide technical assistance and resources to assist local and regional mobility management efforts. In state fiscal year 2012, EOHHS received a $600,000 federal grant to facilitate local and regional mobility management and transportation coordination efforts across the state. To continue this work, EOHHS received an additional grant that will take effect in fiscal year 2014.
- Support regional efforts across Massachusetts to increase mobility for people with disabilities, seniors, and others who needs transportation
- Raise awareness about mobility options and transportation projects around the state
- Help regional efforts serve more people and be more sustainable
If you work at a community agency or transit authority in Massachusetts, we welcome you to contact us to learn about how you can get involved in this initiative.
Need a ride? Find a mobility manager near you
- Resources for consumers (riders) will point you to local, regional, and statewide resources that can help you find a ride or find a local mobility manager to help you plan your trip.
- Resources for veterans lists transportation services available to veterans in Massachusetts.
- Resources for community agencies will help you learn more about how you can help your consumers arrange trips, if you work at a human service agency.
Resources for mobility managers
If you already work as a mobility manager or if you would like to learn more about how you can help your consumers meet their transportation needs, check out the following resources.
When you are first getting started, you will want to identify potential partners and allies in your community or region.
- Coordination Human Service Transportation (CHST) Plans include inventories of regional services for seniors, people with disabilities, and low-income commuters.
- Massachusetts initiatives and resources – related organizations and initiatives.
- Transportation for workforce development – potential partners and resources for your employment transportation initiative.
Best Practices and Key Topics
These resources highlight models and issues found here in Massachusetts.
- How to develop a transportation resource guide
- Travel instruction
- Volunteer driver programs
- Vehicle share
- Finding funding
These resources draw on best practices from around the country.
- National technical assistance centers
- Best practices in mobility management
- Best practices in coordination
This information is provided by EOHHS Human Service Transportation Office.