Mobility management is a customer-focused approach to connecting riders with transportation services so that seniors, people with disabilities, low-income workers, and youth can access the trips they need to get to jobs, services, and community life.

What is a mobility manager?

Mobility Management Information Network

Need a ride? Find a mobility manager near you

Resources for mobility managers

What is a mobility manager?

A mobility manager helps people get where they need to go, using all transportation resources in a community.

  • A mobility manager is knowledgeable about and able to tap into a variety of transportation services in order to arrange the best possible ways to move an individual from one place to another. If there is a mobility manager in your area, he or she may be able to help you arrange rides.
  • Many mobility managers work not only with riders but also with transportation providers to help them meet riders’ needs and encourage them to coordinate with each other. Mobility managers also advocate to policy-makers around the importance of community transportation and mobility.

Mobility Management Information Network

In Massachusetts, the Executive Office of Health and Human Services (EOHHS) Human Service Transportation Office (HST) and the Mass. Department of Transportation (MassDOT) are working together to develop statewide strategies and policies that support mobility for all and provide technical assistance and resources to assist local and regional mobility management efforts. In state fiscal year 2012, EOHHS received a $600,000 federal grant to facilitate local and regional mobility management and transportation coordination efforts across the state. To continue this work, EOHHS received an additional grant that will take effect in fiscal year 2014.

Our goals:

  • Support regional efforts across Massachusetts to increase mobility for people with disabilities, seniors, and others who needs transportation
  • Raise awareness about mobility options and transportation projects around the state
  • Help regional efforts serve more people and be more sustainable

If you work at a community agency or transit authority in Massachusetts, we welcome you to contact us to learn about how you can get involved in this initiative.

Need a ride? Find a mobility manager near you

Resources for mobility managers

If you already work as a mobility manager or if you would like to learn more about how you can help your consumers meet their transportation needs, check out the following resources.

Finding Partners

When you are first getting started, you will want to identify potential partners and allies in your community or region.

Best Practices and Key Topics

These resources highlight models and issues found here in Massachusetts.

National Resources

These resources draw on best practices from around the country.

 


This information is provided by EOHHS Human Service Transportation Office.